Case #582 — Marlow London
rsothers@me.com · order 2530 · state imported · label none yet · rung 0
Facts
URGENT: cancel order #2530
answered
not set
2026-07-17 15:48:19
—
2026-08-14 19:30:08
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Latest draft
from decision #1216 · action=reply · 2026-07-20 18:10:18 · dry-run
Hi Robert,
You're very welcome! Thank you for your kind words, and I hope you have a lovely rest of your week too.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is simply thanking us with nothing left to action; brief warm closing reply, no action attached.
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Full thread
Hello,
I am writing to cancel order #2530, placed a few minutes ago.
Please do not dispatch the order. Can it please be refunded to the original payment method? Thanks! Kind regards
Robert Schembri rsothers@me.com
Thank you. On 17 Jul 2026, at 16:38, MARLOW LONDON <support@marlow-london.com> wrote:
Order confirmation
Order confirmed
Thank you, Robert
We're preparing your order with care. You'll get a shipping update as soon as it's on its way.
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order.
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Order number
#2530
Order summary
LONGCHAMP LE PLIAGE TOTE - NAVY Qty 1
£54.95
Subtotal
£54.95
Shipping
£0.00
Total
£54.95
Shipping to
Robert Schembri 8, Chapel Lane OX10 6LU Benson United Kingdom
Payment
Shopify payments
View order
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Robert Schembri
Email:
rsothers@me.com
Body:
URGENT: Cancellation of order 2530
Hi,
I am writing to cancel order #2530, placed a few minutes ago.
Please do not dispatch the order. Can it please be refunded to
the original payment method?
Thanks
Kind regards,
Robert
Hi Robert,
Thank you for reaching out so quickly, and no problem at all.
Good news, I can see order #2530 (Longchamp Le Pliage Tote - Navy) has not shipped yet, so there is still time to stop it. I have passed this straight to our team to cancel the order and process a full refund back to your original payment method, and I will follow up to confirm once that is done on our end.
Thanks again for letting us know so promptly.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna - wonderful news! Thankyou!!
Kind regards,
Robert
> On 17 Jul 2026, at 17:12, support@marlow-london.com wrote:
>
> Hi Robert,
>
> Thank you for reaching out so quickly, and no problem at all.
>
> Good news, I can see order #2530 (Longchamp Le Pliage Tote - Navy) has not shipped yet, so there is still time to stop it. I have passed this straight to our team to cancel the order and process a full refund back to your original payment method, and I will follow up to confirm once that is done on our end.
>
> Thanks again for letting us know so promptly.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Robert,
Following up as promised. Your order #2530 has now been fully cancelled and a full refund of £54.95 has been issued back to your original payment method. Depending on your bank it can take a few working days to appear.
There is nothing further you need to do. Thanks again for letting us know so quickly, and do reach out any time.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you Anna!
Have a lovely rest of your week
Robert
> On 20 Jul 2026, at 18:22, support@marlow-london.com wrote:
>
> Hi Robert,
>
> Following up as promised. Your order #2530 has now been fully cancelled and a full refund of £54.95 has been issued back to your original payment method. Depending on your bank it can take a few working days to appear.
>
> There is nothing further you need to do. Thanks again for letting us know so quickly, and do reach out any time.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Robert,
You're very welcome! Thank you for your kind words, and I hope you have a lovely rest of your week too.
Warm regards,
Anna
Customer Care Team
Marlow London