Case #594 — Marlow London
lordryan11@protonmail.com · order 1783 · state imported · label none yet · rung 0
Facts
A shipment from order #1783 is on the way
open
not set
2026-07-18 05:12:31
—
2026-08-14 19:30:08
Engine shadow decision
| id | 583 |
|---|---|
| thread_key | <QpTJEkjJGLmrQlnafS9MM00vE3gs4TQnamzBaKz7je0EglEUX51dPvyKpT7En4dG6GokWctxVVeaeOX7sf3z8-biREQ_GuUofdwFh_6osf0=@protonmail.com> |
| store_id | marlow |
| message_id | 5375 |
| case_id | 594 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 4371 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:30:09 |
Latest draft
from decision #1029 · action=reply · 2026-07-18 05:12:43 · dry-run
Hey, thanks for reaching out!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959229843CN
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain where-is-my-order question with fulfilled order and real tracking link, no stage detail available, no emotional context or other request.
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Full thread
Hi
It is now 18th July and the order still has not arrived. Pleasw advise when I can expect it to arrive.
Kind regards
Lorna Withers
Sent from [Proton Mail](https://proton.me/mail/home) for Android.
-------- Original Message --------
On Monday, 07/06/26 at 15:15 MARLOW LONDON <support@marlow-london.com> wrote:
> [MARLOW LONDON](https://marlow-london.com/_t/c/v3/AAD6EBA6xaqjZzF-CBiOpw2rTyjRuxMZmpF4h941cZCaChIEnErD7LXrHQvRQyPOPurxqpxxPukH4YHZJ6Yuy_QHseLlkVMpr6o8cpSQftKtbZ2Av5JNeMvBABrkY5jpliAv71cBrX_SgZDzyomXWLppkQqsyX9JHcRACHHXJLsw4aHRL95BGnpaAkxlfXBjNADN_waMF-2SqJEjlQyFuQbpXd4L-rpr4djKW2onMkdSkWkNhdYYOYOPLQMmmpb89v8UfIFlZvQentrOh2xBpe3hllIzBMUYklkCS5k0HzCVmGYfJ5xW2mu-SBzBp1h234paDbDYiT5siWYv0ZwsSx-pAQ==)
>
> Shipped
>
> On its way, Lorna
>
> Your order has left our boutique. Track your package below to see when it'll arrive.
>
> Tracking number
>
> 4PX3002959229843CN
>
> Carrier: Other
>
> [Track now](https://marlow-london.com/_t/c/v3/AAB-8Z7LCntm9byWLaR7NLizIwOQ7K-pYacxjvbCJhk9rqvf4s-K2REGhvOj60kr5Aj8SN8dhxU90h8TlGAPgg_VEVclkwNtVPZpjEhS_UFjV6RkMN4l7aW78y0H1MGwD6u_Vq6SIRjBe7vBr4R-nldCFK_X71u5gfwMoVyY_VkKqDzbF-33yC-lQlXlrvgNzmpBYmrzNq2_JNaqCjqwj7cWWC9UHfz_Vp9r3ibKy-UPkZO1fbhcl4ja4JLLJ_42MecKvz-J3TS57CodP_BjsnVNdQfkh9Xjavsz11j7eOteemJprvqB6qmUyKmJxYPMvvwpbnkyC3x7OlV8yucDLgkkbebEEXtwvux773xCax60sendnA==)
>
> A gift for you · £15 store credit
>
> STORECREDIT15
>
> Use this code at checkout for £15 off your next order at [marlow-london.com](https://marlow-london.com/_t/c/v3/AADFSn_2Fs7jDUOy_ENU3r-g38kbi0QN44ogjL7CFHLcRWR0gYX3z7Swve_QYgIFbUT5hcqPxTKuIe3Z5_uj2qqvT2L8GB2btDdfSnFzK1K2MM376lf6WEzz9_KSkatMg8rH0Yi-k4MWlWY-rC7rPyIT9p5AsarI6JXbyreQ5K4lY_Sf-S7v8p7veJOwOvHrKy3tETA_TOLbBwd4Tlc7FEklV98ShhAMVTCQAOTkREsNofARPwjnEx_Ww3LL5cS3_nbAPllscZbIUJiLSHIs2zuPMpeQ1IWic4NovrCJFAV_cmgP5dftpKf0DWQWyGuOuUZHVAmIqHkJ4oqxNvGT96wqfQs=).
>
> Items shipped
>
> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Navy Blue / UK 18 (3XL) · Navy Blue / UK 18 (3XL) · Qty 1
>
> Order number
>
> #1783
>
> Shipping to
>
> Lorna Withers
> Westcliff on sea, United Kingdom
>
> Questions about your delivery? Reply to this email and we'll help right away.
>
> Follow us
>
> [Facebook](https://marlow-london.com/_t/c/v3/AADaSdn9mS7e-56WcpMJuqCa7Jud-v88pimNoH5psAGs6XWxf2o7nq_YOmLslCXumsX7DbZE4BH33IrUZQr6zp1IzqGvJirZ2RKfJvY74lGb1j465HDdJDa1IZnHecfJPY6mYXBszYnn9mNhHkBshrHi1ySEWEu1P4IKVBeWvWllLsEGKBdq4k1kFGXB5DosNdbTyKfpf3PhmSmlJyj4d9GdabOdl3ryr6fMl8BckW3k1eZH96c9a6DQRsMyoKo7H3yKWP0WtLTlYMGREtGME6glwWmeMhAlk6Cyl47ZjKI3s7oXUCeVUo7x7a4xHFQeBAfW1saejKXVAm0=)
Hey, thanks for reaching out!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959229843CN
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi
I still haven't received this order. It's now 10th August. Your last communication suggested it would be delivered by 28th July.
I respectfully requested a full refund.
Kind regards
Lorna Withers
Sent from Proton Mail for Android.
-------- Original Message --------
On Saturday, 07/18/26 at 06:12 support@marlow-london.com wrote:
Hey, thanks for reaching out!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959229843CN
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London