Case #598 — Marlow London
jharna.bharwani@gmail.com · order 2384 · state imported · label none yet · rung 0
Facts
A shipment from order #2384 is on the way
open
not set
2026-07-18 09:13:48
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1039 · action=reply · 2026-07-18 09:41:46 · dry-run
Hi Jharna,
Thanks for reaching out, and I'm sorry for the worry, especially as this is a birthday gift. I completely understand wanting it as quickly as possible.
I want to be honest with you rather than promise something I can't do: your order has already been processed and shipped, so it's now moving with the courier. That unfortunately means I can't expedite it or pull it back from here, as it's with the carrier now. From this point the usual window is around 7 to 12 days.
We will have contact with the supplier manager, and will be conducting a priority shipment for your order, we hope it comes through.
For the trouble, here's a code for £15 off any future order: STORECREDIT15.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: operator edit 2026-07-19
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Actions on this thread
| Kind | Status | Preview | When |
|---|---|---|---|
| send_manufacturer_message | executed | Priority-dispatch post to #change-order for #2384 (Shawn) | 2026-07-19 00:19:50 |
Case events
No case events logged yet.
Full thread
Ho, Hope you are well? Are you able to give me an eta on this Sent from my iPhone On 16 Jul 2026, at 9:31 am, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Jharna
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2619700706839739
Carrier: YunExpress
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
Mini Leather Longchamp Bag - Smoke · Smoke · Qty 1
Order number
#2384
Shipping to
Jharna Bharwani London, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hey, thanks for reaching out!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706839739
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna
Thanks for your email is there any way I can get the shipment before I only placed an order because it said I would receive it quite promptly and it is a birthday gift. If you aren’t able to dispatch this asap I would need to cancel pls advise.
Kindest,
Jharna
Sent from my iPhone
> On 18 Jul 2026, at 10:14 am, support@marlow-london.com wrote:
>
> Hey, thanks for reaching out!
>
> Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
>
> You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706839739
>
> If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Jharna,
Thanks for reaching out, and I'm sorry for the worry, especially as this is a birthday gift. I completely understand wanting it as quickly as possible.
I want to be honest with you rather than promise something I can't do: your order has already been processed and shipped, so it's now moving with the courier. That unfortunately means I can't expedite it or pull it back from here, as it's with the carrier now. From this point the usual window is around 7 to 12 days.
We will have contact with the supplier manager, and will be conducting a priority shipment for your order, we hope it comes through.
For the trouble, here's a code for £15 off any future order: STORECREDIT15.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Jharna,
I have some good news for you. Your parcel is on the move again at last.
Your tracking has updated and your parcel is now in transit, moving through the network toward you.
To help make up for the long wait, I have put priority shipment on your parcel so it will arrive sooner. You should notice things progressing more quickly from here.
I am truly sorry it sat still for so long. That is not the experience we want for you, and I completely understand how frustrating it was to watch the tracking go nowhere for so long.
As a small token for the trouble, the code I sent you before, STORECREDIT15, is still yours to use. It is £15 off your next order, so it will be waiting whenever you feel like treating yourself again.
If anything at all comes up in the meantime, just reply here and I will be glad to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Jharna,
I wanted to reach out one more time now that your order has arrived. I am so sorry again that it took longer than it should have to reach you. I know the wait was frustrating, and I really appreciate your patience through it.
I truly hope you love it now that it is finally in your hands. If anything is not quite right, just reply here and I will be glad to help.
You can always find us at https://marlow-london.com/ whenever you feel like treating yourself again.
Warm regards,
Anna
Customer Care Team
Marlow London