Case #603 — Marlow London
azramotala@icloud.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 18 July 2026 at 13:35
open
not set
2026-07-18 12:36:28
—
2026-08-14 19:30:08
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from decision #1046 · action=reply · 2026-07-18 12:37:00 · dry-run
Hi Azra,
Thanks for asking, and it's a fair question to want answered before you buy.
I want to be straight with you: we're not an authorised Longchamp retailer, and these bags aren't genuine branded Longchamp products. They're made direct by our manufacturer, which is exactly how we're able to keep the price where it is, and while the quality is something we stand behind, I wouldn't want to give you the impression they're official Longchamp when they're not.
If you'd like, tell me which bag you had your eye on and I'm happy to share the real details on the materials and finish so you can decide with the full picture. You can browse the range here: https://marlow-london.com/
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: regen batch 2026-07-18 (support-ai authored)
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Azra Motala
Email:
azramotala@icloud.com
Body:
Hi,
Is the longchamp collection Authentic?
Regards,
Azra
Hi Azra,
Thank you for reaching out, and it is a very fair question to ask before ordering.
I want to give you an honest answer rather than a sales one. We are not an authorised Longchamp retailer, and I would not want to represent our bags to you as authentic, branded Longchamp products. What we sell are manufacturer-direct bags in similar styles, which is exactly how we are able to offer them at the prices we do, cutting out the middlemen rather than cutting corners on the make and the materials.
If there is a particular bag you are looking at, send me the link or the name it is listed under on our site, and I am happy to tell you honestly what we do and do not know about it, so you can decide with the full picture.
Warm regards,
Anna
Customer Care Team
Marlow London