Case #606 — Marlow London
patchyboo25@gmail.com · order 2478 · state imported · label none yet · rung 0
Facts
Enquiry Regarding Longchamp Le Pliage Tote
open
not set
2026-07-18 12:57:44
—
2026-08-14 19:30:08
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Latest draft
from decision #1097 · action=reply · 2026-07-19 12:06:44 · dry-run
Dear Patricia,
Thank you for coming back to me, and for reading my last note so carefully — these are exactly the right questions to be asking before you decide, and I'm glad to answer this one just as plainly.
To confirm directly: yes, the bag does carry the Longchamp-style logo — it is not unbranded. The branding appears on the bag itself in the style you asked about, and it is embroidered rather than printed. So the piece does look the part in that respect.
I do want to keep this fully honest and consistent with what I told you before, so there's no room for a wrong impression: even though the bag carries the logo in that style, we are not an authorised Longchamp retailer or stockist, and this is not the authentic, authorised-retailer article sold through Longchamp's own boutiques or official channel. It is a brand-new, unused, manufacturer-direct bag made in the same style — sourced the way I described, with the saving sitting in the supply chain rather than in the make — and it still arrives without the original Longchamp packaging, labels or care booklet. The logo styling is present on the bag; the provenance and packaging are what set it apart from the boutique piece.
I want you to have the complete picture so the decision is entirely yours, with no pressure at all from us. If, now that you know exactly what it is, you're comfortable and happy to go ahead, you're very welcome to — and if you'd rather not, that's completely understood too.
If it would help you weigh it up, I'd be glad to share more detail on the materials, the exact dimensions, or anything else specific you'd like to know. Just tell me what would be most useful.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Redrafted 2026-07-19: corrected the logo answer to YES (embroidered) per the operator-seeded product fact; prior draft wrongly said unbranded. Pre-purchase authenticity/branding follow-up; answering honestly and consistently with the prior disclosure that these are non-authorised, unbranded manufacturer-direct bags rather than genuine Longchamp.
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Dear Marlow London Team,
I hope you are well.
I am interested in purchasing one of your Longchamp Le Pliage Tote bags.
Before placing my order, I would be grateful if you could clarify a few
points regarding the product’s authenticity and sourcing.
Could you please confirm:
1. Are the Longchamp bags you sell 100% genuine and authentic?
2. Are you an authorised Longchamp retailer or authorised stockist?
3. If you are not an authorised retailer, where are the bags sourced
from?
4. Are the bags brand new and unused?
5. Will the bag arrive with its original Longchamp packaging, labels and
care booklet?
6. Can you provide proof of authenticity or an original purchase invoice
if requested?
7. As the bags are significantly discounted, could you please explain
the reason for the sale?
I appreciate your time and look forward to your response before placing my
order.
Kind regards,
Patricia Whittaker
Dear Patricia,
Thank you so much for getting in touch, and for taking the time to lay out your questions so clearly before ordering. I would much rather you have a full and honest picture now than have any surprises later, so let me go through each of your points in turn.
1. Are the bags 100% genuine and authentic branded Longchamp?
In the interest of being completely straight with you, no. What we sell are manufacturer-direct bags in a very similar style. They are made by the same kind of manufacturer that produces for well-known retailers, so the make and the materials are lovely, but they are not authorised-retailer authentic branded Longchamp, and I would never want to give you that impression.
2. Are you an authorised Longchamp retailer or stockist?
No, we are not an authorised Longchamp retailer or stockist, and we would never claim to be. We are an independent shop offering manufacturer-direct pieces in similar styles.
3. Where are the bags sourced from?
They come to us manufacturer-direct, from the same kind of manufacturer that supplies well-known retailers. We buy straight from the source and cut out the middlemen, which is where the saving genuinely comes from. It is in the supply chain, not in the make or the materials.
4. Are the bags brand new and unused?
Yes, absolutely. Every single piece is brand new and completely unused.
5. Will the bag arrive with original Longchamp packaging, labels and care booklet?
Here I want to be honest with you as well. Because we buy manufacturer-direct rather than through the brand's own channel, the bag does not arrive in official Longchamp-branded packaging, and it will not come with branded labels or a Longchamp care booklet. It does arrive brand new and very well protected for its journey to you, but not in branded Longchamp presentation.
6. Can you provide proof of authenticity or an original purchase invoice?
No, and I would rather tell you that plainly than let you wonder. As we buy manufacturer-direct and not through the brand's channel, a certificate of authenticity or an original brand-issued purchase invoice simply is not something we hold or could provide.
7. Why are the bags so significantly discounted?
Two reasons, both honest ones. The everyday saving comes from that manufacturer-direct supply chain, buying at the source rather than paying for the brand's own retail channel. On top of that, we currently have our summer sale running, so prices across the range are already reduced at the moment.
If it would help, I would be very happy to share the real materials and the exact dimensions for the particular bag you have your eye on, so you can judge it properly for yourself. Just let me know which style caught your attention. You are also warmly welcome to browse the full range any time at https://marlow-london.com/.
Thank you again for such thoughtful questions, Patricia. Please do ask me anything else at all.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you for your helpful response. Could you please confirm whether the
bag itself has the Longchamp logo, embossing or branding on the leather
flap, press stud or handles, or is it completely unbranded?
Kind regards
Patricia
On Sun, 19 Jul 2026, 01:41 , <support@marlow-london.com> wrote:
> Dear Patricia,
>
> Thank you so much for getting in touch, and for taking the time to lay out
> your questions so clearly before ordering. I would much rather you have a
> full and honest picture now than have any surprises later, so let me go
> through each of your points in turn.
>
> 1. Are the bags 100% genuine and authentic branded Longchamp?
> In the interest of being completely straight with you, no. What we sell
> are manufacturer-direct bags in a very similar style. They are made by the
> same kind of manufacturer that produces for well-known retailers, so the
> make and the materials are lovely, but they are not authorised-retailer
> authentic branded Longchamp, and I would never want to give you that
> impression.
>
> 2. Are you an authorised Longchamp retailer or stockist?
> No, we are not an authorised Longchamp retailer or stockist, and we would
> never claim to be. We are an independent shop offering manufacturer-direct
> pieces in similar styles.
>
> 3. Where are the bags sourced from?
> They come to us manufacturer-direct, from the same kind of manufacturer
> that supplies well-known retailers. We buy straight from the source and cut
> out the middlemen, which is where the saving genuinely comes from. It is in
> the supply chain, not in the make or the materials.
>
> 4. Are the bags brand new and unused?
> Yes, absolutely. Every single piece is brand new and completely unused.
>
> 5. Will the bag arrive with original Longchamp packaging, labels and care
> booklet?
> Here I want to be honest with you as well. Because we buy
> manufacturer-direct rather than through the brand's own channel, the bag
> does not arrive in official Longchamp-branded packaging, and it will not
> come with branded labels or a Longchamp care booklet. It does arrive brand
> new and very well protected for its journey to you, but not in branded
> Longchamp presentation.
>
> 6. Can you provide proof of authenticity or an original purchase invoice?
> No, and I would rather tell you that plainly than let you wonder. As we
> buy manufacturer-direct and not through the brand's channel, a certificate
> of authenticity or an original brand-issued purchase invoice simply is not
> something we hold or could provide.
>
> 7. Why are the bags so significantly discounted?
> Two reasons, both honest ones. The everyday saving comes from that
> manufacturer-direct supply chain, buying at the source rather than paying
> for the brand's own retail channel. On top of that, we currently have our
> summer sale running, so prices across the range are already reduced at the
> moment.
>
> If it would help, I would be very happy to share the real materials and
> the exact dimensions for the particular bag you have your eye on, so you
> can judge it properly for yourself. Just let me know which style caught
> your attention. You are also warmly welcome to browse the full range any
> time at https://marlow-london.com/.
>
> Thank you again for such thoughtful questions, Patricia. Please do ask me
> anything else at all.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Dear Patricia,
Thank you for coming back to me, and for reading my last note so carefully — these are exactly the right questions to be asking before you decide, and I'm glad to answer this one just as plainly.
To confirm directly: yes, the bag does carry the Longchamp-style logo — it is not unbranded. The branding appears on the bag itself in the style you asked about, and it is embroidered rather than printed. So the piece does look the part in that respect.
I do want to keep this fully honest and consistent with what I told you before, so there's no room for a wrong impression: even though the bag carries the logo in that style, we are not an authorised Longchamp retailer or stockist, and this is not the authentic, authorised-retailer article sold through Longchamp's own boutiques or official channel. It is a brand-new, unused, manufacturer-direct bag made in the same style — sourced the way I described, with the saving sitting in the supply chain rather than in the make — and it still arrives without the original Longchamp packaging, labels or care booklet. The logo styling is present on the bag; the provenance and packaging are what set it apart from the boutique piece.
I want you to have the complete picture so the decision is entirely yours, with no pressure at all from us. If, now that you know exactly what it is, you're comfortable and happy to go ahead, you're very welcome to — and if you'd rather not, that's completely understood too.
If it would help you weigh it up, I'd be glad to share more detail on the materials, the exact dimensions, or anything else specific you'd like to know. Just tell me what would be most useful.
Warm regards,
Anna
Customer Care Team
Marlow London
Dear Patricia,
Thank you for coming back to me, and for reading my last note so carefully — these are exactly the right questions to be asking before you decide, and I'm glad to answer this one just as plainly.
To confirm directly: yes, the bag does carry the Longchamp-style logo — it is not unbranded. The branding appears on the bag itself in the style you asked about, and it is embroidered rather than printed. So the piece does look the part in that respect.
I do want to keep this fully honest and consistent with what I told you before, so there's no room for a wrong impression: even though the bag carries the logo in that style, we are not an authorised Longchamp retailer or stockist, and this is not the authentic, authorised-retailer article sold through Longchamp's own boutiques or official channel. It is a brand-new, unused, manufacturer-direct bag made in the same style — sourced the way I described, with the saving sitting in the supply chain rather than in the make — and it still arrives without the original Longchamp packaging, labels or care booklet. The logo styling is present on the bag; the provenance and packaging are what set it apart from the boutique piece.
I want you to have the complete picture so the decision is entirely yours, with no pressure at all from us. If, now that you know exactly what it is, you're comfortable and happy to go ahead, you're very welcome to — and if you'd rather not, that's completely understood too.
If it would help you weigh it up, I'd be glad to share more detail on the materials, the exact dimensions, or anything else specific you'd like to know. Just tell me what would be most useful.
Warm regards,
Anna
Customer Care Team
Marlow London