Case #607 — Marlow London
beckyhill_89@hotmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 18 July 2026 at 14:47
open
not set
2026-07-18 13:48:34
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1051 · action=reply · 2026-07-18 13:48:46 · dry-run
Hi there,
Thank you for reaching out, and I'm sorry your order hasn't arrived yet. I'd love to help look into this for you.
So we can check the status, could you please share the following:
1. Your order number
2. The email address or full name used at checkout
3. The approximate date you placed the order
As soon as we have those details, we'll be happy to look into this for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Matches the wismo-no-order-info exact-match rule: customer is asking about a delayed order with no order number or identifying info given.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Becky Hill
Email:
beckyhill_89@hotmail.com
Body:
Hi o order a bag from your self on Wednesday and I have
not received a tracking number but money has been taken
Hi there,
Thank you for reaching out, and I'm sorry your order hasn't arrived yet. I'd love to help look into this for you.
So we can check the status, could you please share the following:
1. Your order number
2. The email address or full name used at checkout
3. The approximate date you placed the order
As soon as we have those details, we'll be happy to look into this for you.
Warm regards,
Anna
Customer Care Team
Marlow London