Case #615 — Marlow London
debcartere@gmail.com · order 2336 · state imported · label none yet · rung 0
Facts
A shipment from order #2336 is on the way
open
not set
2026-07-18 15:45:17
—
2026-08-14 19:30:08
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Latest draft
from decision #1066 · action=reply · 2026-07-18 16:51:19 · dry-run
Hi there,
You're very welcome! I'm glad I could help.
If anything else comes up, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is just thanking us with nothing further to action.
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Full thread
Unable to track order as shipment number not recognised
Sent from my iPhone
> On 16 Jul 2026, at 11:54, MARLOW LONDON <support@marlow-london.com> wrote:
>
> 4PX3002989144055CN
Hi there,
Good news, order 2336 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002989144055CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Great Thankyou for your message
Best wishes
Sent from my iPhone
> On 18 Jul 2026, at 16:45, support@marlow-london.com wrote:
>
> Hi there,
>
> Good news, order 2336 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
>
> You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002989144055CN
>
> If it's still stuck after about a week, let me know and I'll look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi there,
You're very welcome! I'm glad I could help.
If anything else comes up, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London