Case #618 — Marlow London
oscar01@hotmail.co.uk · order 2629 · state imported · label none yet · rung 0
Facts
Wrong size
open
not set
2026-07-18 23:43:06
—
2026-08-14 19:30:08
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Latest draft
from decision #1073 · action=reply · 2026-07-18 23:43:26 · dry-run
Hi there,
Thank you for reaching out, and please don't worry, this is an easy fix while your order is still with us.
Good news, I can see your order has not shipped yet, so there is still time to make this change. I have passed this along to our team to have the LONGCHAMP LE PLIAGE TOTE - BLACK changed to a medium size for you, and I will follow up to confirm once it has been updated on our end.
If anything else comes to mind in the meantime, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Order #2629 is unfulfilled and the customer wants the tote size changed to medium before it ships, matching the order-change-before-shipment rule.
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Full thread
Could you send a medium size? Thanks in advance for your assistance.
Order #2629 confirmed
ORDER SUMMARY
LONGCHAMP LE PLIAGE TOTE - BLACK - Black
Black · Qty 1 £54.95
Subtotal £54.95
Shipping £0.00
Total £54.95
SHIPPING TO
Osman Kahraman
The Golden Touch Barbershop, 4/6 Douglas St
KY12 7EB Dunfermline
United Kingdom
PAYMENT
Shopify payments
Order #2629 confirmed
Hi there,
Thank you for reaching out, and please don't worry, this is an easy fix while your order is still with us.
Good news, I can see your order has not shipped yet, so there is still time to make this change. I have passed this along to our team to have the LONGCHAMP LE PLIAGE TOTE - BLACK changed to a medium size for you, and I will follow up to confirm once it has been updated on our end.
If anything else comes to mind in the meantime, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London