Case #624 — Marlow London
carmen.yrezabal@gmail.com · order 2360 · state imported · label none yet · rung 0
Facts
Cancellation request of order #2360
open
not set
2026-07-19 10:26:56
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #1089 · action=reply · 2026-07-19 10:27:27 · dry-run
Hi Enrico,
Thank you for reaching out, and of course, cancelling under your statutory rights is entirely your call, no justification needed from you at all.
I can see your order has not yet been collected by the courier, so there is still a good chance we can stop it before it physically ships. I am checking with our warehouse right now to have it halted, and the moment I hear back I will confirm the cancellation and get your full refund moving for you.
I will come back to you very shortly with an update, thank you for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Statutory cooling-off cancellation on a fulfilled order that is still only at 'info received' (no physical carrier scan), so treated as still-stoppable per the label-only rule; sent a soft holding reply and queued a halt request to the supplier rather than promising cancellation or refunding outright.
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Dear Sir/Madam,
I wish to cancel my order #2360 immediately under my statutory rights and
request a full refund.
Please reply asap.
Enrico Limiti
On Fri, 17 Jul 2026 at 13:50, enrico limiti <enricolimiti@googlemail.com>
wrote:
>
> ---------- Forwarded message ---------
> From: MARLOW LONDON <support@marlow-london.com>
> Date: Thu, 16 Jul 2026, 03:01
> Subject: A shipment from order #2360 is on the way
> To: <enricolimiti@gmail.com>
>
>
> [image: MARLOW LONDON]
> <https://marlow-london.com/_t/c/v3/AABSBeSBsu4xHUzPAmxwycGFmvKUVrUfwfuOOvulyLsgXxv6wvZWeFQsv_r-xdIiix4kMDO2_mdkzlN_RITfcH0pl_ZgXXTNLTnlMag8DuK1ic96YEQeW_CnW80TQ8rnbou7d05RmGY-ghPjzpSrHpMuqM4uYWNUW0BGc8O5Cv3ai6YWDPk7FCa8rSbsyVS_Vbz-5rWLAIgW4KtwiXybnQQK41Rf1ZVDvbRKgmW5ua5mh8ce0xnBpbiEqvdhDbvmgBvPK_tVtzSMY1sUwCCwD7LMkwfAEfNnU2pWc9cBxNv08kZACsiM2ETR11CqikLm5poA8kFoX6_kaZ-ZtKpyU_1VSw==>
>
>
>
> Shipped
> On its way, Enrico
>
> Your order has left our boutique. Track your package below to see when
> it'll arrive.
>
> Tracking number
>
> YT2619700700380078
>
> Carrier: YunExpress
> Track now
> <https://marlow-london.com/_t/c/v3/AAA42YjS63xlhAGHfczIzrglDIpItkt43-z--KWT_pHMJiOx1Z0bD79UeYQKIE_gGBJObVs5WgkH7YmzdHpv6kykvxQ8B_3-tG0nodkREYg1oSmZvl3O5_qoxRiYlFeKIj6mtRII8B3jjP-TlButOs0AUg-14v2n-D7w4PyP0gNT-7gn9lUEtR_1U1sCC8nglo7BcEv3I14w-aEcBNrg3rD3ZwW2fRCt0ncI6gaVOG9yIfIefrZF-ber_7KkyT4gtyp2yRorXRvyogPaU_j3KdkLL6cFaTJTZbT80tK9oUOJ9410sVB5DquhvJSVDKGTizXTFNrKJ1avvRMZzL9iQKgw4b6WqaaeCOQCMhAy1lixRk9gfg==>
>
> A gift for you · £15 store credit
>
> STORECREDIT15
>
> Use this code at checkout for £15 off your next order at marlow-london.com
> <https://marlow-london.com/_t/c/v3/AAD623bdi4YhgAtG8UflDxONrnWd9YTPkp6mLA3gqMNnbDBuDgZQ-leRCZkGet39mZhXI113g0eI55EyQd3JuLVpZiLqm_2EJEeXmg-3PCJ8YAf4NzU4bmdy9_5I3pG6Gtcd81kaymW9LRtNx2kEB_bdANB_h8Rc8rYvuIOtmlx9YYP0_K4LimpvbptU2Ncl3-YYWFkSWaMnIGdbqydDL_Q0_70vJxPMBXhsumglixVOumb03lua28TzrkzDwb1nvJLi7UNuBo0Phf9b6KgJFzqpxHTHOvpFrpjey245aNqU4yi59GsczJ2x6Z6Q-SlT1jxMYigxf9LBHkX54cIzVUFKqnE=>
> .
>
> Items shipped
> LONGCHAMP LE PLIAGE TOTE - BLACK - Black · Black · Qty 1
>
> Order number
>
> #2360
>
> Shipping to
>
> Enrico Limiti
> Kingston Upon Thames, United Kingdom
>
> Questions about your delivery? Reply to this email and we'll help right
> away.
>
>
> Follow us
> Facebook
> <https://marlow-london.com/_t/c/v3/AADStLj6unhI4jw8XtA57IR3zVitbpBtP9HSvzfhsiPWqBRyUskGunsf_KbwJsf-UB0C6yjTROO7x5-px8NMe91g0Ke5NgAue1yp4BPgjXn_ZmHZ4VvpWMkg-qeUm0zeQ7dYSmDE5cP9Ah4Z4ZXUVR5h8xYag3y1B9cCH9XhbuLTk3X9G8EF7kky3a9WVHnGet_my0ktEx6MyVvwbTpoMuI3WdKUf4Q3mFNnNx9A5ZdGl5EFCTjD_dxignOLrUPiCLgP3lwwiPsuTGsZ90qb6jI5E5OufVIsxX77NEzRCIV0AsdUiCXc_SqDuhJ0rgxV-Eb8llMe8J5v1M4=>
>
Hi Enrico,
Thank you for reaching out, and of course, cancelling under your statutory rights is entirely your call, no justification needed from you at all.
I can see your order has not yet been collected by the courier, so there is still a good chance we can stop it before it physically ships. I am checking with our warehouse right now to have it halted, and the moment I hear back I will confirm the cancellation and get your full refund moving for you.
I will come back to you very shortly with an update, thank you for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Enrico,
Good news. I have just heard back from our warehouse, and I am pleased to confirm we were able to stop order #2360 before it was dispatched, so your cancellation has now gone through in full.
I am processing your full refund of GBP 54.95 back to your original payment method right away. Refunds usually take around 3 to 5 business days to appear, depending on your bank.
That is everything taken care of from your side, there is nothing further you need to do. Thank you for your patience while we sorted this out, and again, cancelling under your statutory rights was entirely your call.
Warm regards,
Anna
Customer Care Team
Marlow London