Case #639 — Marlow London
isatamarah@hotmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 20 July 2026 at 00:57
open
not set
2026-07-19 23:57:34
—
2026-08-14 19:30:08
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Latest draft
from decision #1124 · action=reply · 2026-07-19 23:57:44 · dry-run
Hi Isata,
Thanks for reaching out, and happy to help with this.
Delivery to UK addresses currently takes around 8 to 12 days. We are experiencing a higher order volume than usual due to our ongoing sale, so shipping times have increased slightly, and we are doing everything we can to get orders out as quickly as possible.
Once you place an order, you will receive a confirmation email with a tracking link so you can follow its progress.
If you have any other questions, just let us know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-sale shipping time question, no order involved; answered with standard shipping time policy figure.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Isata
Email:
isatamarah@hotmail.com
Body:
Hi all,
Would like to know the delivery times please - how long does it
take to deliver to a UK address,
With regards
Isata
Hi Isata,
Thanks for reaching out, and happy to help with this.
Delivery to UK addresses currently takes around 8 to 12 days. We are experiencing a higher order volume than usual due to our ongoing sale, so shipping times have increased slightly, and we are doing everything we can to get orders out as quickly as possible.
Once you place an order, you will receive a confirmation email with a tracking link so you can follow its progress.
If you have any other questions, just let us know.
Warm regards,
Anna
Customer Care Team
Marlow London