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Case #64 — Marlow London

aneesdoger4@gmail.com · order — · state imported · label none yet · rung 0

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archived
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2026-06-10 13:03:30
2026-08-14 19:30:08

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Latest draft

from decision #67 · action=reply · 2026-06-10 13:03:38 · dry-run

Hello, Thank you so much for reaching out and for your interest in Marlow London! Yes, we're delighted to ship to New York — we deliver internationally, so you can place your order with ease. At the moment, delivery typically takes around 8–12 days. We're experiencing higher volumes due to an ongoing sale, so we truly appreciate your patience. As soon as your order is on its way, you'll receive a confirmation email with a tracking link so you can follow it every step of the way. If there's anything else I can help with, please don't hesitate to let me know. Warm regards, Anna Customer Care Team Marlow London

Reasoning: General shipping enquiry answered using the current shipping time from POLICY VALUES; no lookup required.

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Full thread

in aneesdoger4@gmail.com → support@marlow-london.com customer 2026-06-10 13:03:30
Hello, I was wondering if you ship to New York, or if your delivery area is limited. Also, how long does shipping there usually take?