Case #649 — Marlow London
joy.coulthurst@icloud.com · order 1902 · state imported · label none yet · rung 0
Facts
A shipment from order #1902 is on the way
open
not set
2026-07-20 09:35:29
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1153 · action=reply · 2026-07-20 09:36:03 · dry-run
Hi there,
Thanks for reaching out, and I completely understand wanting an update.
I've just checked your tracking directly for order 1902, and it has cleared customs and is now in transit on its way to you. Based on where it currently is, we estimate delivery within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530640CN
If it hasn't moved on for a while after this, just let me know and I will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain post-ship WISMO with real tracking + live carrier status, no complaint/anger/legal/other request, so it qualifies for the shipped_wismo auto-send template.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
Good morning, I still haven’t received my order. Do you have any information on when it will arrive? Kind regards, Joy Coulthurst Sent from my iPhone On 9 Jul 2026, at 11:09, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Joy
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002968530640CN
Carrier: Other
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Navy / UK 12 (L) · Navy / UK 12 (L) · Qty 1
Order number
#1902
Shipping to
Joy Coulthurst Huntingdon, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
Facebook
Hi there,
Thanks for reaching out, and I completely understand wanting an update.
I've just checked your tracking directly for order 1902, and it has cleared customs and is now in transit on its way to you. Based on where it currently is, we estimate delivery within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530640CN
If it hasn't moved on for a while after this, just let me know and I will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London