Case #650 — Marlow London
anniefletcher68@gmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 20 July 2026 at 10:35
open
not set
2026-07-20 09:37:12
—
2026-08-14 19:30:08
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Latest draft
from decision #1154 · action=reply · 2026-07-20 09:37:31 · dry-run
Hi Annie,
Thank you for reaching out, and I am really sorry you didn't hear back from us after your email last week, that should not have happened and I do apologise for the delay.
I would love to help you find out more before you head down to London. Could you let me know which product or style you are interested in? Once I know that I can share all the details you need, sizing, materials, and anything else that would help with your decision.
In the meantime, feel free to browse our full range here: https://marlow-london.com/collections/all
Looking forward to hearing from you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: First-contact, pre-sale general product enquiry with no specific item or order attached; apologise for the missed prior email and ask what she'd like to know.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Annie
Email:
anniefletcher68@gmail.com
Body:
Hi There
I emailed you guys last week as I was coming down to London, but
unfortunately you haven't responded to me, can I ask why this is?
I would like to know more about your products in view of further
purchasing
regards
Annie
Hi Annie,
Thank you for reaching out, and I am really sorry you didn't hear back from us after your email last week, that should not have happened and I do apologise for the delay.
I would love to help you find out more before you head down to London. Could you let me know which product or style you are interested in? Once I know that I can share all the details you need, sizing, materials, and anything else that would help with your decision.
In the meantime, feel free to browse our full range here: https://marlow-london.com/collections/all
Looking forward to hearing from you.
Warm regards,
Anna
Customer Care Team
Marlow London