Case #661 — Marlow London
katyh788@gmail.com · order 1867 · state imported · label none yet · rung 0
Facts
Delivery Update Order No 1867
open
not set
2026-07-20 13:19:56
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1183 · action=reply · 2026-07-20 14:21:46 · dry-run
Hi Katy,
You're very welcome, happy to help. If anything else comes up or you have any questions in the meantime, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is simply thanking us for the previous update, no new question or action needed.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
Dear Sir/Madam, I have yet to receive my item. May I have an update on the
delivery?
Kind regards, Katy
Hi Katy,
Thanks for reaching out, and good news, order 1867 is on its way to you.
I can see it is currently in transit with the courier. Because of the higher order volume from our current sale, shipping times have increased a little, and we are doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002962700797CN
If the tracking hasn't moved after a little while, just let us know and we will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna, thanks very much for coming back to me so quickly, much
appreciated.
Kind regards, Katy.
On Mon, Jul 20, 2026 at 2:20 PM <support@marlow-london.com> wrote:
> Hi Katy,
>
> Thanks for reaching out, and good news, order 1867 is on its way to you.
>
> I can see it is currently in transit with the courier. Because of the
> higher order volume from our current sale, shipping times have increased a
> little, and we are doing everything we can to get your package to you as
> fast as possible. Right now we estimate it to arrive within about 7 to 12
> days.
>
> You can follow its progress here:
> https://marlow-london.com/apps/parcelpanel?nums=4PX3002962700797CN
>
> If the tracking hasn't moved after a little while, just let us know and we
> will be happy to look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Katy,
You're very welcome, happy to help. If anything else comes up or you have any questions in the meantime, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London