Case #665 — Marlow London
paulineshaw30@outlook.com · order 2498 · state imported · label none yet · rung 0
Facts
New customer message on 20 July 2026 at 14:58
open
not set
2026-07-20 13:58:21
—
2026-08-14 19:30:08
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Latest draft
from decision #1182 · action=reply · 2026-07-20 13:58:48 · dry-run
Hi there,
Good news, order 2498 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800708596814
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Matched EXACT-MATCH rule tracking-stuck-info-received: plain WISMO question, order fulfilled but tracking still at information received stage, real tracking link provided verbatim.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
pauline Shaw
Email:
paulineshaw30@outlook.com
Body:
Please can you tell me when I will receive this order
#UOME5QJ2C
Many thanks
Hi there,
Good news, order 2498 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800708596814
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London