Case #669 — Marlow London
najiah56@icloud.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 20 July 2026 at 16:10
open
not set
2026-07-20 15:11:05
—
2026-08-14 19:30:08
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from decision #1187 · action=reply · 2026-07-20 15:11:42 · dry-run
Hi Najiah,
Thanks for asking before ordering, happy to give you the exact figures.
Our Longchamp Le Pliage style tote in the Large size measures 46 cm wide x 31 cm high x 31 cm deep at the base, with a handle drop of approximately 25 cm (9.8 in). Those are the true dimensions of the tote as listed on our site, so you're welcome to compare them directly against whatever you're using as a size reference before you order.
Just to be upfront, this is a manufacturer-direct piece, made by the same kind of manufacturer that also supplies well-known retailers, but we are not an authorised Longchamp retailer or reseller of the officially branded product.
If you have any other questions before ordering, just let me know, happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: operator correction 2026-07-21: house-line wording fix (manufacturer-direct, not "we are the manufacturer")
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Najiah Yasmin
Email:
najiah56@icloud.com
Body:
Hi. Is the longchamp large tote bags the same size as the
original longchamp on the website listed as large? Thank You
Hi Najiah,
Thanks for asking before ordering, happy to give you the exact figures.
Our Longchamp Le Pliage style tote in the Large size measures 46 cm wide x 31 cm high x 31 cm deep at the base, with a handle drop of approximately 25 cm (9.8 in). Those are the true dimensions of the tote as listed on our site, so you're welcome to compare them directly against whatever you're using as a size reference before you order.
Just to be upfront, this is a manufacturer-direct piece, made by the same kind of manufacturer that also supplies well-known retailers, but we are not an authorised Longchamp retailer or reseller of the officially branded product.
If you have any other questions before ordering, just let me know, happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London