Case #680 — Marlow London
blacklawkaren@gmail.com · order 2557 · state imported · label none yet · rung 0
Facts
A shipment from order #2557 is on the way
open
not set
2026-07-20 17:19:32
—
2026-08-14 19:30:08
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Latest draft
from decision #1210 · action=reply · 2026-07-20 17:32:30 · dry-run
Hi Karen,
You're very welcome. Fingers crossed it lands in good time for the celebrations, and I really hope she loves it.
If you need anything else at all, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Simple acknowledgement/thank you with no new question or request, warm brief close.
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Hi there, Do you know when I might receive this. It’s a birthday gift and needed for Thursday. Many thanks, Karen Sent from my iPhone On 18 Jul 2026, at 08:50, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Karen
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2619900705631455
Carrier: YunExpress
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
LONGCHAMP LE PLIAGE TOTE - BLACK - Black · Black · Qty 1
Order number
#2557
Shipping to
Karen Blacklaw Peebles, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi Karen,
Thank you for getting in touch, and how lovely that this is a birthday gift.
I have just checked your order (#2557) for you. Your Longchamp Le Pliage Tote in black was dispatched on 18 July and is now registered with the courier, YunExpress. At the moment the tracking shows "information received", which means the courier has your parcel's details and is preparing it for pickup. This is the normal first stage, and it is common for a parcel to sit here for a few days before the next movement scan appears, so please do not worry if it stays like this for a little while.
You can follow its progress here at any time:
https://marlow-london.com/apps/parcelpanel?nums=YT2619900705631455
I do want to be honest with you rather than give you a date I cannot stand behind. Our realistic delivery window is around 7 to 12 days from dispatch, so I am sorry to say I cannot guarantee it will arrive by this Thursday, the 23rd. It may well come after then. Given that it is for a birthday, it might be worth having a small backup in place just in case, so you are not caught out on the day.
I am sorry I cannot promise the Thursday date itself. I will keep an eye on things at my end, and please do reply if you would like me to check anything further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Ok thanks for the info, appreciated.
Hopefully it will arrive soon x
Sent from my iPhone
> On 20 Jul 2026, at 18:27, support@marlow-london.com wrote:
>
> Hi Karen,
>
> Thank you for getting in touch, and how lovely that this is a birthday gift.
>
> I have just checked your order (#2557) for you. Your Longchamp Le Pliage Tote in black was dispatched on 18 July and is now registered with the courier, YunExpress. At the moment the tracking shows "information received", which means the courier has your parcel's details and is preparing it for pickup. This is the normal first stage, and it is common for a parcel to sit here for a few days before the next movement scan appears, so please do not worry if it stays like this for a little while.
>
> You can follow its progress here at any time:
> https://marlow-london.com/apps/parcelpanel?nums=YT2619900705631455
>
> I do want to be honest with you rather than give you a date I cannot stand behind. Our realistic delivery window is around 7 to 12 days from dispatch, so I am sorry to say I cannot guarantee it will arrive by this Thursday, the 23rd. It may well come after then. Given that it is for a birthday, it might be worth having a small backup in place just in case, so you are not caught out on the day.
>
> I am sorry I cannot promise the Thursday date itself. I will keep an eye on things at my end, and please do reply if you would like me to check anything further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Karen,
You're very welcome. Fingers crossed it lands in good time for the celebrations, and I really hope she loves it.
If you need anything else at all, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London