Case #682 — Marlow London
lilia.ciobanu@ymail.com · order 2069 · state imported · label none yet · rung 0
Facts
New customer message on 20 July 2026 at 19:00
open
not set
2026-07-20 18:01:11
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #1215 · action=reply · 2026-07-20 18:02:08 · dry-run
Hi there,
Good news, order 2069 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979303615CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Matches the exact-match tracking-stuck-info-received rule (order 2069 still at info received), but flagging for human review given her Thursday flight deadline and expressed disappointment which the verbatim template doesn't address.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Lilia Haseeb
Email:
lilia.ciobanu@ymail.com
Body:
Why is taking so long to have my item delivered ? This
Thursday I have the flight and I am starting to feel disappointed
in your services.
Hi there,
Good news, order 2069 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979303615CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London