Case #684 — Marlow London
julieandgary@live.co.uk · order — · state imported · label none yet · rung 0
Facts
New customer message on 20 July 2026 at 19:58
open
not set
2026-07-20 18:59:43
—
2026-08-14 19:30:08
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Latest draft
from decision #1218 · action=reply · 2026-07-20 19:00:08 · dry-run
Hi Julie,
Thank you for reaching out, and what a lovely gift idea!
I want to be upfront and clear with you on this one. What we sell are manufacturer direct bags in this style, made by the same kind of manufacturer that produces for many well known retailers, which is exactly why we are able to offer them at such a lower price. The saving comes from buying directly and cutting out the middlemen in the supply chain, not from any difference in the quality or the make.
We are not an authorised Longchamp retailer, so these are not officially licensed Longchamp bags, but they are made to a genuinely high standard.
I hope that helps you decide, and please do let me know if you have any other questions, I would love to help you find the perfect gift.
You can browse our full range here: https://marlow-london.com/
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-sale authenticity question about a designer-named product line, answered per the DESIGNER-BRAND-NAMED house line without claiming authenticity or authorised-stockist status; left for human review given the legal sensitivity of authenticity claims.
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Julie Sykes
Email:
julieandgary@live.co.uk
Body:
Hi there
Please could you confirm that the Longchamp totes are genuine?
Sorry to ask, I’m looking to gift one.
Thankyou
Regards
Julie sykes
Hi Julie,
Thank you for reaching out, and what a lovely gift idea!
I want to be upfront and clear with you on this one. What we sell are manufacturer direct bags in this style, made by the same kind of manufacturer that produces for many well known retailers, which is exactly why we are able to offer them at such a lower price. The saving comes from buying directly and cutting out the middlemen in the supply chain, not from any difference in the quality or the make.
We are not an authorised Longchamp retailer, so these are not officially licensed Longchamp bags, but they are made to a genuinely high standard.
I hope that helps you decide, and please do let me know if you have any other questions, I would love to help you find the perfect gift.
You can browse our full range here: https://marlow-london.com/
Warm regards,
Anna
Customer Care Team
Marlow London