Case #687 — Marlow London
jamieparker2389@outlook.com · order 2791 · state imported · label none yet · rung 0
Facts
A shipment from order #2791 is on the way
open
not set
2026-07-20 21:40:01
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1986 · action=reply · 2026-07-28 21:47:10 · dry-run
You're welcome, Jamie, and thank you for your patience. The refund will be back to your original payment method within 3 to 5 business days.
If there's anything else we can help with, just let us know anytime.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for the backlog (was missing — e.g. an LLM outage).
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How long should shipping take
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Monday, 20 July 2026 21:45:27
To: jamieparker2389@outlook.com <jamieparker2389@outlook.com>
Subject: A shipment from order #2791 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AABkXzeNGKAPKYEtGj0Xs6DkIBVMX-31exqQRuhhjJ2Yo5ZRdE6FN8np7tKUOFsbJfQEKHjqY80FDqEWR02pxhTsIV8vuflJTAunrXqN01xD_DlfAtbSY2ZMUlGsQgQzI7yHYZ0FuFHU6IPVBRQMc0u-DMzIzYUbGRXxMLrpW8dXVPwfrvOVBE12uy5wFixJwI6LtdcAdppd-2Dpil43-pgfq7a0vQaDGYBqeZpAGbjmOkJ1GnVB-E6k2SHlTomsQxXM1Z8iSzGjv9UrYkjIdhVKsJeI0jLdmQNft7HkAD3ygy8CxoyyXZUwlhYCBPzr6EOwV4IyZ4RY9gESxjUUbwldjg==>
Shipped
On its way, Jamie
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2620200700583372
Carrier: YunExpress
Track now<https://marlow-london.com/_t/c/v3/AABghI6ZEuuyJrHEmCaLiWUrmSTheWSEvcaoMkztyLGjlBHe8-ErX1ijBsvKgQVtc94_Wq34Jgpdz7GMikEsMyo5JX62YJOQe8e2Xdo9hTjL0tUdt_JzirzSweNoJHeh-ecqwAwfWV8qudF-4H4emiHP5lFWyEZ4u5kn1cDA1VEjL9Crzg4FQ1hbH9NXI3a8NAf3JJihIZAdjlqOSle4CV1lYoO2mKSBxRn1HhB0Kx0HsdAqWqVZ9DiCXey8ytMrVG3rz4mVTWjvdDhnWyVPpfo8tXLP5nmspTnUDPfWozlotu68Gj8ARkNo36ReKpI1Hr8QaFSrqGRiJDrnjbor8xcuZjkAnYf5Jo1hpG2W1CE27Mgkyg==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAAaXS_owhXZqEMs7Gn3BIN9kESYgCT6-v3m7P9NvYracjwdfj3phyTD_yO0OdHIN40YQNMdDmwfKnzVjjMmcBj1LYHXo2TbD6L_BbzxcYTt6Q8VYN1LLi_R0H_3fZhVnCmwj7MlwZ_t3dwxlMVzB7Odn9kVwcOqRmq9LASKMuIZN4FV1C4ENElTUfXVDFfEtE3TdDIlHO6pfzJiX03vCS1XybBu3Hf9-zJxB01KI-_a77RsIsRoA0WOxYnFWGefaIMEeSEdTXF3JNMHQcVt32mlDaxzsPtRH1-IdQE1lixgZWjChKVi5_2C291jMNeqaM87J79ONshab4g_v7_eHH5F87o=>.
Items shipped
LONGCHAMP LE PLIAGE TOTE - BLACK - Black · Black · Qty 2
Order number
#2791
Shipping to
Jamie Parker
Stirling, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
Facebook<https://marlow-london.com/_t/c/v3/AABP6tahBVrmqR0CDaBQZumaD4aU0_F5h41UO0f2Kb7Ffer9r1DZe9WCR_xQebBcIHz90-SodO3TnOiG3m_4k7mOHnb_ZhsrGqz1ViwEaJ0cbEROqJIfdyLA7FzJxK-A11lsBOUzCvzOe4Wp4sgdyzHwVfch5PDfh5EenllMPLW8uEKhlEdK02-jQ6TDn65uH53dIc8fuPdClzlP2AtKTYU6vrab9zaFepmb1YcnilCgW82UDP-cB725bTyqrIaIkue4Qb50qHwapdFpzQDeipnkmfjn_ANJsCML0HdHAmEMgZQxmhXHf0-i89Wmlp1NsYw6wr1FgMr8J7k=>
Hi there,
Thanks for reaching out!
Good news, your order has been processed and will be picked up any time now. Because of the higher order volume from our current sale, shipping times have increased, and we're doing everything we can to get your package to you as fast as possible. In your case we estimate the package to arrive within about 1 to 2 weeks.
We're sorry for the inconvenience this has caused.
Warm regards,
Anna
Customer Care Team
Marlow London
Oh I didn't realise this I thought was coming from London would I be able to cancel this
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 20 July 2026 22:40:26
To: jamieparker2389@outlook.com <jamieparker2389@outlook.com>
Subject: Re: A shipment from order #2791 is on the way
Hi there,
Thanks for reaching out!
Good news, your order has been processed and will be picked up any time now. Because of the higher order volume from our current sale, shipping times have increased, and we're doing everything we can to get your package to you as fast as possible. In your case we estimate the package to arrive within about 1 to 2 weeks.
We're sorry for the inconvenience this has caused.
Warm regards,
Anna
Customer Care Team
Marlow London
As it's for my daughters who need sooner so I would like to cancel please
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: jamie parker <Jamieparker2389@outlook.com>
Sent: Monday, 20 July 2026 22:42:31
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #2791 is on the way
Oh I didn't realise this I thought was coming from London would I be able to cancel this
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 20 July 2026 22:40:26
To: jamieparker2389@outlook.com <jamieparker2389@outlook.com>
Subject: Re: A shipment from order #2791 is on the way
Hi there,
Thanks for reaching out!
Good news, your order has been processed and will be picked up any time now. Because of the higher order volume from our current sale, shipping times have increased, and we're doing everything we can to get your package to you as fast as possible. In your case we estimate the package to arrive within about 1 to 2 weeks.
We're sorry for the inconvenience this has caused.
Warm regards,
Anna
Customer Care Team
Marlow London
Hello
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: jamie parker <Jamieparker2389@outlook.com>
Sent: Monday, 20 July 2026 22:55:12
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #2791 is on the way
As it's for my daughters who need sooner so I would like to cancel please
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: jamie parker <Jamieparker2389@outlook.com>
Sent: Monday, 20 July 2026 22:42:31
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #2791 is on the way
Oh I didn't realise this I thought was coming from London would I be able to cancel this
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 20 July 2026 22:40:26
To: jamieparker2389@outlook.com <jamieparker2389@outlook.com>
Subject: Re: A shipment from order #2791 is on the way
Hi there,
Thanks for reaching out!
Good news, your order has been processed and will be picked up any time now. Because of the higher order volume from our current sale, shipping times have increased, and we're doing everything we can to get your package to you as fast as possible. In your case we estimate the package to arrive within about 1 to 2 weeks.
We're sorry for the inconvenience this has caused.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Jamie,
Thank you for letting me know, and of course that makes complete sense, wanting it sooner for your daughters.
I've just checked order #2791, and I can see it is still showing as information received with the courier, which means it has not yet actually been collected for shipment. I'm checking right now whether we can still stop it in time for you.
I'll come back to you the moment I know more. If we're able to stop it before it ships, I'll get a full refund processed for you straight away.
Thank you for bearing with me while I look into this.
Warm regards,
Anna
Customer Care Team
Marlow London
OK thanks or I can cancel payment with bank ?
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 20 July 2026 23:42:00
To: jamieparker2389@outlook.com <jamieparker2389@outlook.com>
Subject: Re: A shipment from order #2791 is on the way
Hi Jamie,
Thank you for letting me know, and of course that makes complete sense, wanting it sooner for your daughters.
I've just checked order #2791, and I can see it is still showing as information received with the courier, which means it has not yet actually been collected for shipment. I'm checking right now whether we can still stop it in time for you.
I'll come back to you the moment I know more. If we're able to stop it before it ships, I'll get a full refund processed for you straight away.
Thank you for bearing with me while I look into this.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi is Any update on refund
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: jamie parker <Jamieparker2389@outlook.com>
Sent: Monday, 20 July 2026 23:43:22
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #2791 is on the way
OK thanks or I can cancel payment with bank ?
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 20 July 2026 23:42:00
To: jamieparker2389@outlook.com <jamieparker2389@outlook.com>
Subject: Re: A shipment from order #2791 is on the way
Hi Jamie,
Thank you for letting me know, and of course that makes complete sense, wanting it sooner for your daughters.
I've just checked order #2791, and I can see it is still showing as information received with the courier, which means it has not yet actually been collected for shipment. I'm checking right now whether we can still stop it in time for you.
I'll come back to you the moment I know more. If we're able to stop it before it ships, I'll get a full refund processed for you straight away.
Thank you for bearing with me while I look into this.
Warm regards,
Anna
Customer Care Team
Marlow London
Hello
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: jamie parker <Jamieparker2389@outlook.com>
Sent: Tuesday, 21 July 2026 07:11:16
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #2791 is on the way
Hi is Any update on refund
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: jamie parker <Jamieparker2389@outlook.com>
Sent: Monday, 20 July 2026 23:43:22
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #2791 is on the way
OK thanks or I can cancel payment with bank ?
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 20 July 2026 23:42:00
To: jamieparker2389@outlook.com <jamieparker2389@outlook.com>
Subject: Re: A shipment from order #2791 is on the way
Hi Jamie,
Thank you for letting me know, and of course that makes complete sense, wanting it sooner for your daughters.
I've just checked order #2791, and I can see it is still showing as information received with the courier, which means it has not yet actually been collected for shipment. I'm checking right now whether we can still stop it in time for you.
I'll come back to you the moment I know more. If we're able to stop it before it ships, I'll get a full refund processed for you straight away.
Thank you for bearing with me while I look into this.
Warm regards,
Anna
Customer Care Team
Marlow London
Can someone get bk to me please
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: jamie parker <Jamieparker2389@outlook.com>
Sent: Tuesday, 21 July 2026 08:14:20
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #2791 is on the way
Hello
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: jamie parker <Jamieparker2389@outlook.com>
Sent: Tuesday, 21 July 2026 07:11:16
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #2791 is on the way
Hi is Any update on refund
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: jamie parker <Jamieparker2389@outlook.com>
Sent: Monday, 20 July 2026 23:43:22
To: support@marlow-london.com <support@marlow-london.com>
Subject: Re: A shipment from order #2791 is on the way
OK thanks or I can cancel payment with bank ?
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Monday, 20 July 2026 23:42:00
To: jamieparker2389@outlook.com <jamieparker2389@outlook.com>
Subject: Re: A shipment from order #2791 is on the way
Hi Jamie,
Thank you for letting me know, and of course that makes complete sense, wanting it sooner for your daughters.
I've just checked order #2791, and I can see it is still showing as information received with the courier, which means it has not yet actually been collected for shipment. I'm checking right now whether we can still stop it in time for you.
I'll come back to you the moment I know more. If we're able to stop it before it ships, I'll get a full refund processed for you straight away.
Thank you for bearing with me while I look into this.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Jamie,
So sorry for the wait, and thank you for your patience while I looked into this.
I've just checked order #2791 again, and it is still showing as information received with the courier, meaning it has not yet been physically collected for shipment. Since it hasn't gone out yet, I am going ahead now and cancelling the order, and processing a full refund back to your original payment method. This normally takes 3 to 5 business days to land.
I'm sorry again for the delay in getting back to you, and thank you for bearing with me.
Warm regards,
Anna
Customer Care Team
Marlow London
OK thanks
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Tuesday, 21 July 2026 16:20:11
To: jamieparker2389@outlook.com <jamieparker2389@outlook.com>
Subject: Re: A shipment from order #2791 is on the way
Hi Jamie,
So sorry for the wait, and thank you for your patience while I looked into this.
I've just checked order #2791 again, and it is still showing as information received with the courier, meaning it has not yet been physically collected for shipment. Since it hasn't gone out yet, I am going ahead now and cancelling the order, and processing a full refund back to your original payment method. This normally takes 3 to 5 business days to land.
I'm sorry again for the delay in getting back to you, and thank you for bearing with me.
Warm regards,
Anna
Customer Care Team
Marlow London