Case #688 — Marlow London
andleep.raja@googlemail.com · order 2383 · state imported · label none yet · rung 0
Facts
A shipment from order #2383 is on the way
no_response
not set
2026-07-20 23:57:36
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1980 · action=reply · 2026-07-28 21:47:10 · dry-run
Hi Andleep,
You're very welcome! I'm glad I could help. I hope your order arrives soon, and do let me know if anything changes or if you need anything at all.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for the backlog (was missing — e.g. an LLM outage).
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Hello
I would like to know if the bag was despatched on 16th of July why I still
not have received it, I need it urgently,
Many thanks and kind regards
Andleep
On Thu, 16 Jul 2026 at 09:31, MARLOW LONDON <support@marlow-london.com>
wrote:
> [image: MARLOW LONDON]
> <https://marlow-london.com/_t/c/v3/AAAXqJh5d4BkjgwJJ0FXLgsgFkdgnSHXvT25fyyejJ-wWQKgiL0YnWJttyHxGSGoDP6Nt80E94hNyaFhDaxbiCs6VceKxd_Ie7lBRN3XZz8u-9Ufm4AxXiEKBU31KKiX5uC3QVb5LM9JMXAVBtac5jZ8R8TUEkOUmI1pufnJL1OX8dckh6TSvZVncuir-KNLd_UCVxyMEXUJ1ukSHdZssCYWuMrqA8N7wfUF7_RZKeOgG8j8VRx79ApNvRC4C0tJ9gbwQBN_ICto0Ci8CK6Aq0e1rOsyvb6Ca3yA_4BJvHqvASU46448PAfHfWMDwtfPOAeF_tZL__Ir3v_L34YUfRiFkA==>
>
>
>
> Shipped
> On its way, Razwan
>
> Your order has left our boutique. Track your package below to see when
> it'll arrive.
>
> Tracking number
>
> YT2619700706844895
>
> Carrier: YunExpress
> Track now
> <https://marlow-london.com/_t/c/v3/AACIrnZ5bfltshEwKqdWY-wJPMKmlauweFKIDlLZ06f4ngbSsHvvnabCnhPAc8HCjAYo966PeoaDUupNcQAQlr5zrhaJfH-kgz3BDzOWb269EAFbXqcWiaVjhpQ7uBbwss0TRa8qw1ZePTWrzTAXxhemT037W6Vl0JH2ct1T1wWf2ezh66JuUdw0oZyGN3L_2g-n5FQzzrQ10vrCJKaN9r5L5FSkOy_EPre7upITsHiDvLtAKShChEOMxT7NQffKJ2F5ibU87u3agW-Yu7VZ9cG9SaOuiStstoV_ryBKaQzAxhFMWqIBzeg5riHfkmPulnwP8KwqnLyjT7ak8QJkOEJPsmdQpCxNhkmHC0h3qz_pS_yA-A==>
>
> A gift for you · £15 store credit
>
> STORECREDIT15
>
> Use this code at checkout for £15 off your next order at marlow-london.com
> <https://marlow-london.com/_t/c/v3/AAB1Yp3tKJHmFKV4h_fzMA6E2iB7cgSVNY0ZH0estQMMsfB7OzTeoiA-L_OsQNJGwRqHi-bkxx_rf_XkxRR7ekS6FetTYUrOnZMPb8fH2X5Oe8-qxitO3Y1LyXHdgtLf-1Jp_3vTeIKjOjCrwVaHOGk5__1XZ1Cit0x8mIhDiyQSptfvjq4Z90Z4YIvjO339NPdUu3Lu8CZES0Z4GohdC9OiOUGe6HDm7pc7UAXWVtQIcUa3F0tkdKx9QAxq7gOdpJ6ITvVEImdfqitqshnPbGKM5qpHH6EsSaB7hW9In6_in88liHCan0Qo6gsB3L4whyx_C3kGpoBVHbjz9oFF-GIHEn0=>
> .
>
> Items shipped
> LONGCHAMP LE PLIAGE TOTE - EBONY - Ebony · Ebony · Qty 1
>
> Order number
>
> #2383
>
> Shipping to
>
> Andleep Raja
> Longwick-cum-Ilmer CP, Wycombe, United Kingdom
>
> Questions about your delivery? Reply to this email and we'll help right
> away.
>
>
> Follow us
> Facebook
> <https://marlow-london.com/_t/c/v3/AACbLEj5UTLN4MMxqNhq67bJhuupaOmOfeEsaW6-LUCHAWLHbYJkFaomFZJQVzkwT9QEhs6kNBVaiHfat4GhmoyxJ9S7wmgQan40lrhmBteb8vpDdpvBkIIDRh0_rFcFlH-2eMDeRg8NVvk6g-d-XND7syCEGHLaB3LB-B8o00XvyF3_v2_7hknJVASlQbJJJWRREDQ5iMio_IgDSzl9Kw8pwKj4NLjpspgd40USa5BEsT052K4U_uHL544BN60bzPj6goMWYCXOy561300qqSFb1BP1pPV24RDuzH1mfMAjZLxOTLY--CQEsP7QOZOybo3lQt4Yz6kNMFk=>
>
Hi Andleep,
Thanks so much for reaching out, and I completely understand wanting this urgently.
I've just checked your tracking directly, and right now it's sitting at the information received stage. That means the courier has your parcel's details logged and it's registered in their system, but it hasn't had a further scan since the label was created on the 16th. With international shipments like ours, it's genuinely normal for tracking to stay quiet for several days after that first scan, it doesn't mean anything has gone wrong. On top of that, our current sale has brought in a lot more orders than usual, so parcels are moving a little slower between hubs than we'd like.
Based on where things stand, we'd expect it to arrive within about 7 to 12 days of dispatch.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706844895
I'm sorry for the wait and the uncertainty, especially given the urgency on your end. As an apology, please use the code STORECREDIT15 for £15 off your next order.
If tracking still hasn't moved in the next few days, just let me know and I'll dig into it further for you straight away.
Warm regards,
Anna
Customer Care Team
Marlow London
That's great, thank you very much Anna
Kind regards
Andleep
On Tue, 21 Jul 2026 at 15:28, <support@marlow-london.com> wrote:
> Hi Andleep,
>
> Thanks so much for reaching out, and I completely understand wanting this
> urgently.
>
> I've just checked your tracking directly, and right now it's sitting at
> the information received stage. That means the courier has your parcel's
> details logged and it's registered in their system, but it hasn't had a
> further scan since the label was created on the 16th. With international
> shipments like ours, it's genuinely normal for tracking to stay quiet for
> several days after that first scan, it doesn't mean anything has gone
> wrong. On top of that, our current sale has brought in a lot more orders
> than usual, so parcels are moving a little slower between hubs than we'd
> like.
>
> Based on where things stand, we'd expect it to arrive within about 7 to 12
> days of dispatch.
>
> You can follow it here:
> https://marlow-london.com/apps/parcelpanel?nums=YT2619700706844895
>
> I'm sorry for the wait and the uncertainty, especially given the urgency
> on your end. As an apology, please use the code STORECREDIT15 for £15 off
> your next order.
>
> If tracking still hasn't moved in the next few days, just let me know and
> I'll dig into it further for you straight away.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>