Case #69 — Marlow London
marianfoster150@gmail.com · order — · state imported · label none yet · rung 0
Facts
Order placed on Sunday 14th June.
archived
not set
2026-06-19 15:50:55
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #96 · action=reply · 2026-06-21 07:16:09 · dry-run
Hi Marian,
Thank you so much for your kind message, it really made our day.
I'm so glad we could put your mind at ease. Your order is on its way, and we're confident it will reach you soon. If anything else comes up in the meantime, please don't hesitate to reach out.
Wishing you a lovely day.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer sent a thank-you note; reply warmly to close the loop.
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Full thread
Hi There.
My email address is:
Marian-foster@hotmail.co.uk
Sent from my iPhone
> On 19 Jun 2026, at 03:28, support@marlow-london.com wrote:
>
>
> Dear Marian,
>
> Thank you for getting in touch.
>
> We completely understand your concern, and we are sorry that you have not yet received a confirmation email or any updates regarding your order.
>
> Please do not worry. We would be happy to look into this for you. Could you kindly provide the email address used when placing the order, along with any payment reference, transaction ID, or screenshot of the payment confirmation if available? This will help us locate your order as quickly as possible.
>
> Once we receive these details, we will investigate this immediately and provide you with an update on your swimwear order.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Wed, Jun 17, 2026 at 20:29, Marian Foster <marianfoster150@gmail.com> wrote:
> Hi There.
> I placed an order on Sunday 14th June.
> I have had no confirmation of my order or any information on it.
> The money has come out of my bank account.
> I’m worried that I won’t receive my swimwear.
> Kind regards
> Marian.
>
> Sent from my iPhone
Dear Marian,
Thank you for your email.
We have located your order and can confirm that it has been processed and is currently on its way to you.
Please rest assured that your order is active within the delivery network and there is no need for concern. Tracking updates can sometimes take a little time to progress, but your parcel is moving through the shipping process as expected.
Thank you for your patience. We are confident that your order will be with you soon.
Kind regards,
Marlow London Support
On Fri, Jun 19, 2026 at 09:24, Marian Foster <marianfoster150@gmail.com> wrote: Hi There.
My email address is:
Marian-foster@hotmail.co.uk
Sent from my iPhone
On 19 Jun 2026, at 03:28, support@marlow-london.com wrote:
Dear Marian,
Thank you for getting in touch.
We completely understand your concern, and we are sorry that you have not yet received a confirmation email or any updates regarding your order.
Please do not worry. We would be happy to look into this for you. Could you kindly provide the email address used when placing the order, along with any payment reference, transaction ID, or screenshot of the payment confirmation if available? This will help us locate your order as quickly as possible.
Once we receive these details, we will investigate this immediately and provide you with an update on your swimwear order.
Kind regards,
Marlow London Support
On Wed, Jun 17, 2026 at 20:29, Marian Foster <marianfoster150@gmail.com> wrote:
Hi There.
I placed an order on Sunday 14th June.
I have had no confirmation of my order or any information on it.
The money has come out of my bank account.
I’m worried that I won’t receive my swimwear.
Kind regards
Marian.
Sent from my iPhone
Hi There.
Thank you so much for your help.
It is very much appreciated and has put my mind at ease.
Once again thank you.
Kind regards
Marian.
Sent from my iPhone
> On 20 Jun 2026, at 23:34, support@marlow-london.com wrote:
>
>
> Dear Marian,
>
> Thank you for your email.
>
> We have located your order and can confirm that it has been processed and is currently on its way to you.
>
> Please rest assured that your order is active within the delivery network and there is no need for concern. Tracking updates can sometimes take a little time to progress, but your parcel is moving through the shipping process as expected.
>
> Thank you for your patience. We are confident that your order will be with you soon.
>
> Kind regards,
> Marlow London Support
>
> <image.png>
>
>
>
>> On Fri, Jun 19, 2026 at 09:24, Marian Foster <marianfoster150@gmail.com> wrote:
>> Hi There.
>> My email address is:
>> Marian-foster@hotmail.co.uk
>> <image0.png>
>>
>> Sent from my iPhone
>>
>> On 19 Jun 2026, at 03:28, support@marlow-london.com wrote:
>>
>>
>> Dear Marian,
>>
>> Thank you for getting in touch.
>>
>> We completely understand your concern, and we are sorry that you have not yet received a confirmation email or any updates regarding your order.
>>
>> Please do not worry. We would be happy to look into this for you. Could you kindly provide the email address used when placing the order, along with any payment reference, transaction ID, or screenshot of the payment confirmation if available? This will help us locate your order as quickly as possible.
>>
>> Once we receive these details, we will investigate this immediately and provide you with an update on your swimwear order.
>>
>> Kind regards,
>> Marlow London Support
>>
>>
>>
>>
>> On Wed, Jun 17, 2026 at 20:29, Marian Foster <marianfoster150@gmail.com> wrote:
>> Hi There.
>> I placed an order on Sunday 14th June.
>> I have had no confirmation of my order or any information on it.
>> The money has come out of my bank account.
>> I’m worried that I won’t receive my swimwear.
>> Kind regards
>> Marian.
>>
>> Sent from my iPhone