Case #695 — Marlow London
ap.ince@btopenworld.com · order 2259 · state imported · label none yet · rung 0
Facts
New customer message on 21 July 2026 at 09:03
no_response
not set
2026-07-21 08:03:20
—
2026-08-14 19:30:08
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Latest draft
from decision #1253 · action=reply · 2026-07-21 08:40:55 · dry-run
Hi there,
Thank you so much for your kind message, that really did make my day.
I'm so glad I could offer a bit of reassurance about your order. If anything else comes up or you have any questions in the meantime, please don't hesitate to reach out, I'm always happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer's message is a brief thank you acknowledging our earlier reassurance, with no question or outstanding action, so a warm brief closing reply is appropriate.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Annette Ince
Email:
ap.ince@btopenworld.com
Body:
Order no 2259.
Good morning, could you tell me how the above order is going. It
has been almost 10 days and I have no idea where there order is
or if I am going to receive it.
Kind regards
Annette Ince
Hi there,
Good news, order 2259 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002983537518CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Good morning Anna,
Thank you for the email and the reassurance that my order is on its way.
Kind regards
Annette Ince.
Sent from my iPad
> On 21 Jul 2026, at 09:03, support@marlow-london.com wrote:
>
> Hi there,
>
> Good news, order 2259 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
>
> You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002983537518CN
>
> If it's still stuck after about a week, let me know and I'll look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi there,
Thank you so much for your kind message, that really did make my day.
I'm so glad I could offer a bit of reassurance about your order. If anything else comes up or you have any questions in the meantime, please don't hesitate to reach out, I'm always happy to help.
Warm regards,
Anna
Customer Care Team
Marlow London