Case #70 — Marlow London
drayy.lscale4@gmail.com · order — · state imported · label none yet · rung 0
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open
not set
2026-06-19 15:50:59
—
2026-08-14 19:30:08
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Latest draft
from decision #88 · action=reply · 2026-06-19 15:51:04 · dry-run
Hi there,
Thank you for reaching out. Our Customer Care team is not available over the weekend, but rest assured your message is safe with us and we will get back to you as soon as we are back.
In the meantime, please feel free to send through any details or questions you have, and we will pick everything up first thing.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: General availability question, safe to answer warmly without any system lookup.
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Hi, do you close for the weekend?
Dear Drayy,
Thank you for your message.
No, we do not close for the weekend. Our support team is available throughout the week and we are always happy to assist you.
If there is anything else you need help with, please do let us know.
Kind regards,
Marlow London Support Hi,
On Fri, Jun 19, 2026 at 10:42, Drayy <drayy.lscale4@gmail.com> wrote: Hi, do you close for the weekend?
Ok, thank you. Well understood.
But is this a support reply or not?
Dear Customer,
Thank you for your message.
Yes, this is a reply from our customer support team. We are here to assist you with any questions or concerns you may have regarding your order.
Please feel free to let us know how we can help, and we will be happy to assist further.
Kind regards,
Marlow London Support
On Sun, Jun 21, 2026 at 11:40, Drayy <drayy.lscale4@gmail.com> wrote: Ok, thank you. Well understood. But is this a support reply or not?