Case #700 — Marlow London
nadinelinington@icloud.com · order 2300 · state imported · label none yet · rung 0
Facts
Order no 2300
open
not set
2026-07-21 09:14:46
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #1258 · action=reply · 2026-07-21 09:15:11 · dry-run
Hi Nadine,
Thanks for reaching out, and sorry for the mix up around delivery times.
Our shipping times are running longer than usual right now, around 8 to 12 days, because we have had a lot more orders than normal thanks to our current sale. I can see your order is confirmed and with the courier, who has your parcel's details ready ahead of the next scan. That is completely normal at this early stage and nothing to worry about, it should move on again soon.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107802
I am sorry this has not been the quick 2 day delivery you were expecting. As an apology for the extra wait, here is a code for money off your next order: STORECREDIT15
If you do not see any movement after a few more days, just let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Fulfilled order, pure shipping-delay WISMO with an explicit why-is-it-slow question and a delay complaint (expected 2-day delivery) - answered the why honestly (sale volume), gave real tracking link, honest info-received stage, and the shipping-complaint goodwill code.
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Hi
Can you let me know why the order is taking so long. I thought it was 2 day delivery time.
Many thanks
Nadine
Hi Nadine,
Thanks for reaching out, and sorry for the mix up around delivery times.
Our shipping times are running longer than usual right now, around 8 to 12 days, because we have had a lot more orders than normal thanks to our current sale. I can see your order is confirmed and with the courier, who has your parcel's details ready ahead of the next scan. That is completely normal at this early stage and nothing to worry about, it should move on again soon.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107802
I am sorry this has not been the quick 2 day delivery you were expecting. As an apology for the extra wait, here is a code for money off your next order: STORECREDIT15
If you do not see any movement after a few more days, just let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Nadine,
Thanks for reaching out, and sorry for the mix up around delivery times.
Our shipping times are running longer than usual right now, around 8 to 12 days, because we have had a lot more orders than normal thanks to our current sale. I can see your order is confirmed and with the courier, who has your parcel's details ready ahead of the next scan. That is completely normal at this early stage and nothing to worry about, it should move on again soon.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107802
I am sorry this has not been the quick 2 day delivery you were expecting. As an apology for the extra wait, here is a code for money off your next order: STORECREDIT15
If you do not see any movement after a few more days, just let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London