Case #701 — Marlow London
annkirkbride@live.com · order 2012 · state imported · label none yet · rung 0
Facts
Order 2012
open
not set
2026-07-21 10:58:40
—
2026-08-14 19:30:08
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Latest draft
from decision #1259 · action=reply · 2026-07-21 10:58:58 · dry-run
Hi there,
Good news, order 2012 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002973160542CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain WISMO for order 2012, tracking still at info received - matches the tracking-stuck-info-received exact-match rule verbatim with placeholders filled from real order data.
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Full thread
Hi
I placed my order on 11th Jul. Can you give me an update on when I will receive my purchase.
Much appreciated
Ann Robertson
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
Hi there,
Good news, order 2012 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002973160542CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London