Case #703 — Marlow London
lellym51@gmail.com · order 2469 · state imported · label none yet · rung 0
Facts
A quick update on your order #2469
open
not set
2026-07-21 11:21:03
—
2026-08-14 19:30:08
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Latest draft
from decision #1261 · action=reply · 2026-07-21 11:21:10 · dry-run
Hi Lesley,
You're very welcome, thank you for your patience! If anything else comes up, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is simply thanking us for the previous update, nothing to action.
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Full thread
Thank you for the update. Much appreciated.
Lesley
On Tue, 21 Jul 2026 at 10:00, <support@marlow-london.com> wrote:
> Hi Lesley,
>
> I wanted to reach out to you myself rather than leave you wondering.
> Because of some internal delays on our end and higher-than-usual demand,
> your order is taking a little longer to reach you than we'd like - and I'm
> sorry about that.
>
> Here's exactly where it is right now: it's been booked in with the carrier
> and is preparing to move. Based on where it is, expected arrival is about 7
> to 12 days.
>
> You can follow it live here any time:
> https://marlow-london.com/apps/parcelpanel?nums=4PX3002990127627CN
>
> As a genuine apology for the wait, here's £15 off your next order - just
> use code STORECREDIT15 at checkout.
>
> Thank you so much for your patience - it's on its way, and we're keeping
> an eye on it from our side.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Lesley,
You're very welcome, thank you for your patience! If anything else comes up, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London