Case #704 — Marlow London

Hi, hope you are well. Unfortunately, that is a very long time of delivery, and I will no longer be at the address it’s currently being delivered to. Would it at all be possible to change the address to this one: Flat 11, 5/7 Hornsey street. London N7 8GB Please get back to me as soon as possible. Best regards, -Amna. > > On Jul 21, 2026, at 10:05 AM, support@marlow-london.com wrote: > > Hi Amna, > > I wanted to reach out to you myself rather than leave you wondering. Because of some internal delays on our end and higher-than-usual demand, your order is taking a little longer to reach you than we'd like - and I'm sorry about that. > > Here's exactly where it is right now: it's in transit and on its way to you, most recently scanned near Mainland China, CN. Based on where it is, expected arrival is about 7 to 12 days. > > You can follow it live here any time: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107281 > > As a genuine apology for the wait, here's £15 off your next order - just use code STORECREDIT15 at checkout. > > Thank you so much for your patience - it's on its way, and we're keeping an eye on it from our side. > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi Anna, I hope you are well. Please do that, that would be much appreciated! Unfortunately, there is no way of me retrieving it from Bath- which is where it’s initially being shipped to- as I will be moving to London by the end of this week. The link you sent me doesn’t seem to be working either unfortunately, so I cannot contact the courier. My new address is: Flat 11, 5/7 Hornsey street. London N7 8GB Best regards, -Amna. > > On Jul 21, 2026, at 4:11 PM, support@marlow-london.com wrote: > > Hi Amna, > > Just to add to my last email, if the redirect doesn't work out with the courier, I would be happy to arrange a completely free replacement sent directly to your new address instead, just let me know if you would like that and I will get it moving. > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi Anna, Hope you are well! Just confirming with you if that replacement bag to my london address is possible. I tried clicking the link for the courier from a different device as well, however it still does not work unfortunately. Please do get back to me. Best regards, -Amna. > > On Jul 21, 2026, at 7:11 PM, support@marlow-london.com wrote: > > Hi Amna, > > Just to add to my last email, if the redirect doesn't work out with the courier, I would be happy to arrange a completely free replacement sent directly to your new address instead, just let me know if you would like that and I will get it moving. > > Warm regards, > Anna > Customer Care Team > Marlow London

Oh, thank you so much! I really do appreciate it! Best -Amna. > On Jul 23, 2026, at 3:13 PM, support@marlow-london.com wrote: > > Hi Amna, > > Thank you for confirming, and I am sorry to hear the tracking link still is not working for you even from another device. > > I have checked with our manufacturer and confirmed that your order was part of a faulty batch, which is completely unacceptable, and we are noting it so it does not happen again. > > I have gone ahead and arranged a free replacement of your Longchamp Le Pliage Tote in Petale Pink, to be sent directly to your new address: > > Flat 11, 5/7 Hornsey Street, London, N7 8GB > > There is nothing further you need to do on your end, and there is no charge for this. I will let you know as soon as it is on its way. > > Warm regards, > Anna > Customer Care Team > Marlow London

Thank you so much Anna! I’m eagerly waiting to finally receive my gorgeous bag! I will be on the look out for delivery. Best Regards, -Amna. > On Jul 29, 2026, at 4:19 PM, support@marlow-london.com wrote: > > Hi Amna, > > You are so welcome, I am glad I could help sort this out for you. Your replacement is on its way to your new address, and if anything else comes up in the meantime, just let me know. > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi, Anna, Hope you’re well! I’m just wondering, has the bag delivered yet? I have not heard anything, and I don’t have a tracking link to check myself. Please update me as soon as you can. Warm regards, -Amna. Sent from my iPhone > On Jul 31, 2026, at 12:40 AM, support@marlow-london.com wrote: > > Hi Amna, > > You're so welcome, and we're just as excited for you to receive it! It's on its way to your new address, and I hope you absolutely love your gorgeous new tote. > > If anything comes up in the meantime, just let me know. > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi Anna, Hope you are well. I’m waiting for your response. Please do get back to me about the tracking/estimated delivery time. Thank you!! > > On Aug 8, 2026, at 8:15 PM, Amna K <amnakhan96@hotmail.com> wrote: > > Hi, Anna, > > Hope you’re well! > > I’m just wondering, has the bag delivered yet? I have not heard anything, and I don’t have a tracking link to check myself. Please update me as soon as you can. > > Warm regards, > -Amna. > > Sent from my iPhone > >> On Jul 31, 2026, at 12:40 AM, support@marlow-london.com wrote: >> >> Hi Amna, >> >> You're so welcome, and we're just as excited for you to receive it! It's on its way to your new address, and I hope you absolutely love your gorgeous new tote. >> >> If anything comes up in the meantime, just let me know. >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London

Hi, please update me on the shipping status so I can keep an eye on it. Thank you. > On Aug 10, 2026, at 8:16 PM, Amna K <amnakhan96@hotmail.com> wrote: > > Hi Anna, > > Hope you are well. > > I’m waiting for your response. Please do get back to me about the tracking/estimated delivery time. > > Thank you!! >> >> On Aug 8, 2026, at 8:15 PM, Amna K <amnakhan96@hotmail.com> wrote: >> >> Hi, Anna, >> >> Hope you’re well! >> >> I’m just wondering, has the bag delivered yet? I have not heard anything, and I don’t have a tracking link to check myself. Please update me as soon as you can. >> >> Warm regards, >> -Amna. >> >> Sent from my iPhone >> >>>> On Jul 31, 2026, at 12:40 AM, support@marlow-london.com wrote: >>> >>> Hi Amna, >>> >>> You're so welcome, and we're just as excited for you to receive it! It's on its way to your new address, and I hope you absolutely love your gorgeous new tote. >>> >>> If anything comes up in the meantime, just let me know. >>> >>> Warm regards, >>> Anna >>> Customer Care Team >>> Marlow London

Hi, I’m really starting to worry at this point because I have not received a response to my previous emails, and I have no way of tracking this shipment. No link was provided to me, I don’t even know who the courier is/what company, and it has been well over 10 days of me waiting. Please get back to me as soon as possible with an update. I at least need to know the whereabouts of the bag- if it has yet to deliver then I can continue to keep check on my mail, and it would be even better to simply track for myself. I have spent a lot of money on it! Thanks. > > On Jul 31, 2026, at 12:40 AM, support@marlow-london.com wrote: > > Hi Amna, > > You're so welcome, and we're just as excited for you to receive it! It's on its way to your new address, and I hope you absolutely love your gorgeous new tote. > > If anything comes up in the meantime, just let me know. > > Warm regards, > Anna > Customer Care Team > Marlow London

You received a new message from your online store's contact form. Country Code: GB Name: Amna Email: amnakhan96@hotmail.com Body: Hi, hope you are well. Order #2338 I have been waiting to hear back about a reshipment of my package for almost 2 weeks now and I’ve been ghosted. I was resent a bag to a new address because the first order was arriving too late and I was no longer at my old residence, but I’ve been asking for a tracking link and haven’t received a single response from your team after being told it was on the way. I have no way to know when or where it is and I’m seriously considering starting a dispute with my bank to get my money back. Please get back to me and have this sorted before I take any drastic measures. Thank you!