Case #706 — Marlow London
imorris5@sky.com · order 2084 · state imported · label none yet · rung 0
Facts
Order No 2084
open
not set
2026-07-21 12:37:41
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #2192 · action=reply · 2026-07-29 19:02:11 · dry-run
Hi Irene,
Thank you for following up, and I am genuinely sorry for the long wait. You're absolutely right - nearly a month is far too long, and I completely understand your frustration.
I can see your order 2084 is on its way to you. I know the advert mentioned 7 days delivery, but because of the exceptionally high volume from our current sale, shipping times have been longer than usual, and we are currently looking at 8 to 12 days from dispatch. You are definitely at the outer edge of that window now, and this should not be taking this long.
Because of the extended wait, I am escalating this with the courier as a priority and will make sure we keep a close eye on it. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979304056CN
As an apology for the inconvenience and the wait, here is a code for your next order: STORECREDIT15
Thank you for your patience.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for operator review (was escalated with no draft — operator asked that every email from the last 48h have something to work from).
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Where’s my order I ordered two pair of shoes on the 11th July still not received them
Irene Morris
Sent from Sky Yahoo Mail for iPhone
On Friday, July 17, 2026, 09:58, MARLOW LONDON <support@marlow-london.com> wrote:
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Hi there,
Good news, order 2084 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979304056CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi it’s Irene Morris
I have still not got my order it’s getting ridiculous now , your advert said 7 days delivery it’s been nearly a month
Sent from Sky Yahoo Mail for iPhone
On Tuesday, July 21, 2026, 13:38, support@marlow-london.com wrote:
Hi there,
Good news, order 2084 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979304056CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Irene,
Thank you for following up, and I am genuinely sorry for the long wait. You're absolutely right - nearly a month is far too long, and I completely understand your frustration.
We can see that the order has been delivered.
As an apology for the inconvenience and the wait, here is a code for your next order: STORECREDIT15
Thank you for your patience.
Warm regards,
Anna
Customer Care Team
Marlow London