Case #710 — Marlow London
rozminlalani1156@gmail.com · order 2329 · state imported · label none yet · rung 0
Facts
A shipment from order #2329 is on the way
open
not set
2026-07-21 13:23:57
—
2026-08-14 19:30:08
Engine shadow decision
| id | 846 |
|---|---|
| thread_key | <D662CB9D-864C-4038-AA63-03F9A4C99891@gmail.com> |
| store_id | marlow |
| message_id | 5676 |
| case_id | 710 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3769 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:49:30 |
Latest draft
from decision #1270 · action=reply · 2026-07-21 13:24:17 · dry-run
Hi there,
Good news, order 2329 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002989002171CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Matches the tracking-stuck-info-received exact-match rule (order fulfilled, tracking still at first Info Received scan) — used verbatim with order number and tracking link filled in; also qualifies as a plain shipped WISMO for auto-send.
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Full thread
Good afternoon
Can you kindly confirm when the order will arrive please as I ordered on July 15th.
Thank you
Kind regards
Rozmin Lalani
> On 16 Jul 2026, at 10:54, MARLOW LONDON <support@marlow-london.com> wrote:
>
> <https://marlow-london.com/_t/c/v3/AACURkY5KpsIPUADwpr_lWAtGXF1vR9nCf_Wcp73mK-KtA-F3W1QfdP14B20MjdTZWS7Bx63mE1U8cnX-bIiVx_RlPGVpc4JXQnSQG_7BYFqWG29NzRmBaavpjYad9_JDXkFwA6F000QnmAfm_hQXola02xHjIfKMLPKZQSslYQt98JuwAQGep-YiJV5f7WOg-2gl8wRaHJjmucqRI31hOHzKxa50z2ia4_F6BAvhVZ3WMNd2DFABrlnQNXxws1lPGl2KO8PSLogGXqJRWAKbbU_Lc-2-6JOgVYnz9Wdux9WMzoJH3t62igLSZ-vE55Gtpumn2VVbWp1UP0eZhOFk7HskA==>
>
> SHIPPED
>
> On its way, Rozmin
> Your order has left our boutique. Track your package below to see when it'll arrive.
> TRACKING NUMBER
>
> 4PX3002989002171CN
>
> Carrier: Other
> TRACK NOW <https://marlow-london.com/_t/c/v3/AAAyED8qqO8NaIJ6_q1rurbz7YaVuL6Ojj4QRZn3dAiYp_SPUZSw9Dy4KtEvby6tcRYySINOzo3Lnd8r5BTIzPK0R_JMJHoDweERU4M7HSlvN7hwtMWoj4KyIthAKAHLdAvVswsKBHy11gFDL0ObQUVhLYWjVqEuwrRYPKhWSIj_r5nULLOLF9EljZIofFdxaumF1-SQ_PE64Pcc8z-i7eXyqzJzb3qcYf07MsuHcfqy7GuwcrDQ7Ik1QpQmHksiAfy5SB9li2Wcpb2sinWwpthYE_i_vD3X9yTwtEH2j-exDKGRd67Pa8DtvOlivl9-aBPo-ir4dbmfGQCiDaFplGi4l--HDP5rv15umcKCTf8lCOHMdg==>
> A GIFT FOR YOU · £15 STORE CREDIT
>
> STORECREDIT15
> Use this code at checkout for £15 off your next order at marlow-london.com <https://marlow-london.com/_t/c/v3/AADy58P_ngCu11-tWmCYYcpj5ZzPSpl7cbq8QluJwHXLnxz-ubjq6TbLav65WbFX5y3PFYwoASzyX1o6txUMELZeoz9Ch78-eL10hqethuMYUNGVTHzZwh1cS4wO9P3a6haSdOccDz24Y2R8WIfvqce2aF19yj5ykgmv4GBIDjUs18nAgH-Lnr-A3co_nSu4UW9ksidpQKC0bQmv8ElzWeWjg2XvBkDTF2UKaiCDsTtswamUN_l4l_oAqJuFoeVLfo5iN6HGsSylm0etWQUK5GcwtEVSRYeM3k1F1irOrNDoN5Jdnc7_Ztl6WZ6CY6E_J_OKsGM3zekFNEaeivLXz_EVg7U=>.
> ITEMS SHIPPED
>
> JOSEPHINE | FLATTERING SKIRTED TANKINI SET - Light Blue / UK 12 (L) · Light Blue / UK 12 (L) · Qty 1
> ROSALIE | ELEGANT COMFORT-FIT SWIMSUIT - Purple / UK 12 (L) · Purple / UK 12 (L) · Qty 1
> KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Navy / UK 12 (L) · Navy / UK 12 (L) · Qty 1
> ORDER NUMBER
> #2329
> SHIPPING TO
> Rozmin Lalani
> Northampton, United Kingdom
> Questions about your delivery? Reply to this email and we'll help right away.
>
> FOLLOW US
>
> Facebook <https://marlow-london.com/_t/c/v3/AAC4V337FtQT3s1S3WSQ9S0JOSuqNqtLUvQRZd7E05EZbx-leS4UMfnbwuyWvlBwWR-ThfAGDBqoKxY4nbWP8kNb9ziueWI-D0Vd9E36FssByMVrlhUuW3iAVEFsx6OOogNvb_kYasSY1QfJZcyJJDBIgB4z0BYjFjc_om4zKkqaF0OC9oVD9l8LbdoQqTMt8IKhaqoXNFrQktkID5gBRpBWUiNGGkKp3Nb95wiWPXiIqQV5M_d2E9PAk-pWI9Q0kEoiirgTxW1Nhdi0GHl_jhdXCmjr52U_L8yfFa6grX9XnOqeoZr2Q7_Ys-k87uczUChBeyd7wVkWD5I=>
Hi there,
Good news, order 2329 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002989002171CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Good morning
Can you arrange for me to return this order as they are not suitable for me. Please let me know the process. The order arrived on 2/8/26.
Wait to hear from you.
Kind regards
Rozmin Lalani
> On 21 Jul 2026, at 14:23, Rozmin Lalani <rozminlalani1156@gmail.com> wrote:
>
> Good afternoon
>
> Can you kindly confirm when the order will arrive please as I ordered on July 15th.
>
> Thank you
>
> Kind regards
>
> Rozmin Lalani
>
>> On 16 Jul 2026, at 10:54, MARLOW LONDON <support@marlow-london.com> wrote:
>>
>> <https://marlow-london.com/_t/c/v3/AACURkY5KpsIPUADwpr_lWAtGXF1vR9nCf_Wcp73mK-KtA-F3W1QfdP14B20MjdTZWS7Bx63mE1U8cnX-bIiVx_RlPGVpc4JXQnSQG_7BYFqWG29NzRmBaavpjYad9_JDXkFwA6F000QnmAfm_hQXola02xHjIfKMLPKZQSslYQt98JuwAQGep-YiJV5f7WOg-2gl8wRaHJjmucqRI31hOHzKxa50z2ia4_F6BAvhVZ3WMNd2DFABrlnQNXxws1lPGl2KO8PSLogGXqJRWAKbbU_Lc-2-6JOgVYnz9Wdux9WMzoJH3t62igLSZ-vE55Gtpumn2VVbWp1UP0eZhOFk7HskA==>
>>
>> SHIPPED
>>
>> On its way, Rozmin
>> Your order has left our boutique. Track your package below to see when it'll arrive.
>> TRACKING NUMBER
>>
>> 4PX3002989002171CN
>>
>> Carrier: Other
>> TRACK NOW <https://marlow-london.com/_t/c/v3/AAAyED8qqO8NaIJ6_q1rurbz7YaVuL6Ojj4QRZn3dAiYp_SPUZSw9Dy4KtEvby6tcRYySINOzo3Lnd8r5BTIzPK0R_JMJHoDweERU4M7HSlvN7hwtMWoj4KyIthAKAHLdAvVswsKBHy11gFDL0ObQUVhLYWjVqEuwrRYPKhWSIj_r5nULLOLF9EljZIofFdxaumF1-SQ_PE64Pcc8z-i7eXyqzJzb3qcYf07MsuHcfqy7GuwcrDQ7Ik1QpQmHksiAfy5SB9li2Wcpb2sinWwpthYE_i_vD3X9yTwtEH2j-exDKGRd67Pa8DtvOlivl9-aBPo-ir4dbmfGQCiDaFplGi4l--HDP5rv15umcKCTf8lCOHMdg==>
>> A GIFT FOR YOU · £15 STORE CREDIT
>>
>> STORECREDIT15
>> Use this code at checkout for £15 off your next order at marlow-london.com <https://marlow-london.com/_t/c/v3/AADy58P_ngCu11-tWmCYYcpj5ZzPSpl7cbq8QluJwHXLnxz-ubjq6TbLav65WbFX5y3PFYwoASzyX1o6txUMELZeoz9Ch78-eL10hqethuMYUNGVTHzZwh1cS4wO9P3a6haSdOccDz24Y2R8WIfvqce2aF19yj5ykgmv4GBIDjUs18nAgH-Lnr-A3co_nSu4UW9ksidpQKC0bQmv8ElzWeWjg2XvBkDTF2UKaiCDsTtswamUN_l4l_oAqJuFoeVLfo5iN6HGsSylm0etWQUK5GcwtEVSRYeM3k1F1irOrNDoN5Jdnc7_Ztl6WZ6CY6E_J_OKsGM3zekFNEaeivLXz_EVg7U=>.
>> ITEMS SHIPPED
>>
>> JOSEPHINE | FLATTERING SKIRTED TANKINI SET - Light Blue / UK 12 (L) · Light Blue / UK 12 (L) · Qty 1
>> ROSALIE | ELEGANT COMFORT-FIT SWIMSUIT - Purple / UK 12 (L) · Purple / UK 12 (L) · Qty 1
>> KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Navy / UK 12 (L) · Navy / UK 12 (L) · Qty 1
>> ORDER NUMBER
>> #2329
>> SHIPPING TO
>> Rozmin Lalani
>> Northampton, United Kingdom
>> Questions about your delivery? Reply to this email and we'll help right away.
>>
>> FOLLOW US
>>
>> Facebook <https://marlow-london.com/_t/c/v3/AAC4V337FtQT3s1S3WSQ9S0JOSuqNqtLUvQRZd7E05EZbx-leS4UMfnbwuyWvlBwWR-ThfAGDBqoKxY4nbWP8kNb9ziueWI-D0Vd9E36FssByMVrlhUuW3iAVEFsx6OOogNvb_kYasSY1QfJZcyJJDBIgB4z0BYjFjc_om4zKkqaF0OC9oVD9l8LbdoQqTMt8IKhaqoXNFrQktkID5gBRpBWUiNGGkKp3Nb95wiWPXiIqQV5M_d2E9PAk-pWI9Q0kEoiirgTxW1Nhdi0GHl_jhdXCmjr52U_L8yfFa6grX9XnOqeoZr2Q7_Ys-k87uczUChBeyd7wVkWD5I=>
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Rozmin Lalani
Email:
rozminlalani1156@gmail.com
Body:
Order 2329 - email: rozminlalani1156@gmail.com
I have sent an email about returns to contact@marlowlondon.com
and support@marlow-london.co. there has been no reply. I need to
get these items returned asap. I wait to hear from you urgently.
Kind regards
Rozmin Lalani