Case #713 — Marlow London
katemcdiarmid@gmail.com · order 2521 · state imported · label none yet · rung 0
Facts
A shipment from order #2521 is on the way
open
not set
2026-07-21 14:08:35
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1977 · action=reply · 2026-07-28 21:47:10 · dry-run
Hi there,
Good news, order 2521 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800708792702
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for the backlog (was missing — e.g. an LLM outage).
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Full thread
Hi, Please could you tell me when this order will actually be sent? Evri’s page has said they’re ‘expecting it’ for the last 3 days. Many thanks. On 17 Jul 2026, at 15:16, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Kate
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2619800708792702
Carrier: YunExpress
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
LONGCHAMP LE PLIAGE TOTE - NAVY · Qty 1
Order number
#2521
Shipping to
Kate McDiarmid Highclere, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi there,
Good news, order 2521 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800708792702
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London