Case #714 — Marlow London
dawnbashford88@gmail.com · order 2124 · state imported · label none yet · rung 0
Facts
A shipment from order #2124 is on the way
open
not set
2026-07-21 14:32:25
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1979 · action=reply · 2026-07-28 21:47:10 · dry-run
Hi Dawn,
Thank you for flagging this, and I'm so sorry for the confusion with the address. I completely understand your concern seeing a different house name on the tracking map.
I want to get to the bottom of this straight away. I'm going to check exactly what address we have on file for order #2124 and verify it with our carrier to make sure the parcel was delivered to the correct location. I'll come back to you as soon as I have clarity on this.
In the meantime, if the parcel has already arrived at your property, brilliant - but if you haven't received it yet, please do let me know and we'll investigate further with the courier.
Thank you for your patience, and I'll be in touch shortly.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for the backlog (was missing — e.g. an LLM outage).
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Full thread
Sent from my iPhone I have not received my order. I notice on the map when I tracked the order that the name of the house is The Willans. My address is THE MALTINGS. Please can you confirm the order is correctly addressed? Thank you Dawn Bashford On 15 Jul 2026, at 17:18, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Dawn
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2619700700107570
Carrier: YunExpress
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
LONGCHAMP LE PLIAGE TOTE - BRICK - Brick · Brick · Qty 1
LONGCHAMP LE PLIAGE TOTE - STEEL - Steel · Steel · Qty 1
Order number
#2124
Shipping to
Dawn Bashford WOKING, United Kingdom
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Hi Dawn,
Thank you for flagging this, and I'm so sorry for the confusion with the address. I completely understand your concern seeing a different house name on the tracking map.
I want to get to the bottom of this straight away. I'm going to check exactly what address we have on file for order #2124 and verify it with our carrier to make sure the parcel was delivered to the correct location. I'll come back to you as soon as I have clarity on this.
In the meantime, if the parcel has already arrived at your property, brilliant - but if you haven't received it yet, please do let me know and we'll investigate further with the courier.
Thank you for your patience, and I'll be in touch shortly.
Warm regards,
Anna
Customer Care Team
Marlow London