Case #723 — Marlow London

louise.gordon@ihg.com · order 1767 · state imported · label none yet · rung 0

Facts

Subject

Order #1767 confirmed

Thread status

open

SLA due

not set

Opened

2026-07-21 20:31:10

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #1990 · action=reply · 2026-07-28 21:47:10 · dry-run

Hi Louise, Thanks for reaching out! Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002953428426CN If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Drafted for the backlog (was missing — e.g. an LLM outage).

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Full thread

in louise.gordon@ihg.com → customer 2026-07-21 20:31:10

Hi there I have never received my order when will it arrive? Regards Louise Sent from my iPhone On 4 Jul 2026, at 15:13, MARLOW LONDON <support@marlow-london.com> wrote: Order confirmed Thank you, Louise We're preparing your order with care. You'll get a shipping update as soon as it's on its way. A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order. ZjQcmQRYFpfptBannerStart Sender's Domain is newly registered USE CAUTION: The sender's email comes from a newly registered domain and they may not be who they say they are. If you are not sure about the legitimacy of this message, please report it using the Report Phish button. ZjQcmQRYFpfptBannerEnd [MARLOW LONDON]<https://urldefense.com/v3/__https://marlow-london.com/_t/c/v3/AADePVd94IkN--QtS6Hu-4NlJLMANbpipYjNn-ZfBdhrwa1qRcOOXtEpsmZXLYPZNBfZYa3e0MFPI9n97QHrGELlANUkhSvsrpQeP9tkZ9SsYYqdGUVLFIT7yNyWQC23sIwMkPwkiSIaFRjgoBpHLiE8ypIBjZ7VHeOOBdoG6FKYNQXkRTphvoTKEsfWQxkWavjsszIL1_YJ9UFi3uWzUp8HkWgZ2LolJtigYpirWf2CaxZReXA-cgYAv-DP8H2CHBQn8XY3k7laPvF5urgjTdw-PladGD27u-joVzBf2KacYHyjJmBQ4OcCgG9KaYIfJw_d1kwYrRj01chR0u3WUX8gQg==__;!!EOxaMA!XNWGYTUc5FKQLVrueYh4Vf1LxUL9sK8P2nneWMfXm7WeUnAfTD7KoYcZju6Wk0jETI0T2rG--Lgpnlz1xqqxuuw$> Order confirmed Thank you, Louise We're preparing your order with care. You'll get a shipping update as soon as it's on its way. A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order. Shop now<https://urldefense.com/v3/__https://marlow-london.com/_t/c/v3/AAAS0lPkzDv-K0Hp_tG_TW4ROuhRq0E_emsWtJkr2m3oDyStHhlqMRq5h_RLc00MaFAp80W6OWh9Y8TeTMxdpvJ6NWl9B01NRYElkuNJMr7-rL2tWLkKNgDdiLJV4lVrzl8g7jWdtYdTkTr_t9i1Ayu67ms1JHvalz95TuVZxQSCOZzE8hGLUFR6cFcajJDPsyrqHST2jh6Nft2JIq2CZV_xO_6FquPLIlzvt57fEgS-pAjauaQkSiXH1833lfnf2zDWPipIS1c_7uwce3zD_bkh2dt_VnwAC5fK-tcR2NaqrnPjf8NRC4bHKIRTBt_a0uE95UlxJz9UGdYowsvQnePhCDs=__;!!EOxaMA!XNWGYTUc5FKQLVrueYh4Vf1LxUL9sK8P2nneWMfXm7WeUnAfTD7KoYcZju6Wk0jETI0T2rG--Lgpnlz1ILDhtW8$> Order number #1767 Order summary HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree / UK 12 (L) Green Palm Tree / UK 12 (L) · Qty 1 £39.95 Subtotal £39.95 Shipping £0.00 Total £39.95 Shipping to Louise Gordon 55 Wroxham Way AL5 4PR Harpenden, St Albans United Kingdom Payment Shopify payments View order<https://urldefense.com/v3/__https://marlow-london.com/_t/c/v3/AAAwtT3nBxMlIOAcv3z2a0PKHz2ghMi_a1WXqM60M_euhf7u_kCPh6rVkNY4GaTgh4J4deH5sYd2D6TFdw5JHdorQHCHBdGf0DKQwUbiNIR8BaBrV1ejMtgVU-DA85FFsZGb_a5WqRJuJZNmIEJFuZR3zsC2iV3tQAmAaJMUfHEjH3kJdc2EcPoC-mUasHyDdrvTUtQeFoNnEZabSZtf4Fjkn_x5ZWGDB-bZ-E1j6mSBe4q4x2n76Du5zzOfCjrhs-hEjpVYFALfM0wXwAm7tOOo-UrmmTsk0zPFFIrD1qHKJe7abbfKzLhiCPBDWQ461ZRz9iIdz1DZNxlEK1QgGekUi9AJP3SeTs3oFu1Yma46Zlgb0gJxzxskLHNYSiddX6GA_mc_oWAb2jHlZplOqm0spcMktjlou5_RzdA-TNVihVy8R_TfFrOUleL5kysvLAgwf78u9GHCzZTos45-Qi_Bv1qUxuSErZh-DN-oqXkVuCv-v8TbmswgvwFgDEYqs2w4fpC67_ZhEdszGVKr3CaIywD81iIYimiZVZBGEHS8X_eXaN7AXnQw5Mc9vO6fL2iqh8kZBLj7I-UKKLdmlp2gdG9r302wvvbM1hxgQiwOdL05fnlU2ZxIM3mjTxzWU6b62Gr3_1nsmplOjmepr1zatz7I1ml9dhPAS7KotJOHVS-cdO-r_MDR_kqNu3HOkUXoQF3E9wlJLXT4a8WeJjJwgtmoeUtaBobqmXVaWFyYoHAtCPXp2e1mBPyUXQhWJlxDq0-HY73VlgTG0zYsWcM2f3DRiOQxVwmDMum2DXF1FwCHxNJ_wfO0ocpZrN4XZhY-HegVFvg1HHTFOiuQkHveYWJiWATfnFaFjw0gGHAMLfB9oVNsWNXwfCdGbL9mSs_BQwf6L2yD-LaPXmV-scGWGo1O1hC0mc1Fc_ue-K1-sWQQeCNIkebXd5bP6geMyuMg-NS5_cCOnXah2sU16NZ6-inry3JgdwnE4GSuVEoLxzWHec9XM2VlvllZ7VlSm2evDnsiuRU1ONw-iOs-tPrTIIXpPebbBL2BFX4qLRAwoeWdXgi4gL3CTr5Q_FKoy5f0W07Cl3g0b1NgDg7_xkWrVHwa-upm7nFafRS8Xpz9djC5fN-KM3UXe9gpUh5rQzhbizoVWtuc6S6GCfnKsBJDNcmd9ddafGdjVmfarexLeuyQe_frz9Z_ZtMWzUKkjdS2ALzUD7aCWGza3giD58VO9UZyxN4eG12yUL_gq8Jow2qEDv__IdIXxYu-m4UNdHFI5wzenEt8B0JajekuFgOvf27ykjrytTXheZ5NVrRjDbwpnXHtfQFXUxTwHIgYdkNnyF8cwRkuMF2FyztTLpwJJZtzo0DEEGaLITUV1cYrzgDbyRGYMg62L_tBC9K1O2ncTpsP99p0iYSJ9idOSpE7bv9asF41dR3rIL5srgeapW7Hnm_1_3-W