Case #724 — Marlow London
pgr1961@gmail.com · order 2080 · state imported · label none yet · rung 0
Facts
New customer message on 21 July 2026 at 21:37
open
not set
2026-07-21 20:38:24
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1993 · action=reply · 2026-07-28 21:47:10 · dry-run
Hi Paul,
Thanks for following up, and I completely understand your frustration. Your order is absolutely on its way to you, and I appreciate you getting in touch.
I can see your order was dispatched on 13 July and is in transit right now. Because of higher order volume from our current sale, shipping times have increased a little, and your package is expected within about 8 to 12 days from dispatch. That puts arrival around now or within the next few days.
You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979303639CN
Tracking updates can sometimes take a few days between scans while your parcel moves through the courier network, which is completely normal. We're keeping a close eye on this for you.
As an apology for the wait and to thank you for your patience, here's a code for £15 off your next order: STORECREDIT15
I'm sorry for the inconvenience this has caused, Paul. We really do appreciate your patience, and your parcel should be with you very soon.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for the backlog (was missing — e.g. an LLM outage).
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Paul Robinson
Email:
pgr1961@gmail.com
Body:
O/n #2080 is very late. Can you please advise when it
will arrive or return the payment. Thank you.
Hi
This order is extremely late. Please advise.
Thank you.
Paul Robinson, Downs View, Uffcott, Swindon, SN4 9NB
On Mon, 13 Jul 2026, 08:41 MARLOW LONDON, <support@marlow-london.com> wrote:
> [image: MARLOW LONDON]
> <https://marlow-london.com/_t/c/v3/AACCQ9dg2YmCMNbHNg55EXU5jVomqkM2qzCC4Z_FIIarlOVRr-ULQhV9sBK9CS6038mMOQBjt5aQSaiWfLkHZvuHXHMpTsiJCnYDFhhC3auZ3VabIOS7dmmIpRaDNob-qOEp7T1b2L2yT097w_0M9W_jG-HMFkMgttfex5aHDpunkD8ErAC0TtfAUwCeGJ5bp6KMDna-gJA8jRHOtAL28R0t9b9FEX3ip615inodjIHkYPzEFxhGSLeYLmm6Lgcw_6w0atTO_RCVEHy42Hm8btoisvyMmRGiWz1M80paa57qx-hUquHzhMsBgxzAam2KeK3WYo-ZaRr3NEcw13hpfULLQA==>
>
>
>
> Shipped
> On its way, Paul
>
> Your order has left our boutique. Track your package below to see when
> it'll arrive.
>
> Tracking number
>
> 4PX3002979303639CN
>
> Carrier: Other
> Track now
> <https://marlow-london.com/_t/c/v3/AACC-VFOctOS9TdSnoVk8M9CnxjO-ed1urGIy2Fwopuv2rpukYFmxjcBwj3RxzWGy8tU7Bl_YDBJlKs3vYjodji1Njyu80veGYl-4V0d_rbH5BjDUiFfL0i9RqAh8kx9ljenJosMm5O5XXCiZN2pqLaLcP1Vdl5aJ5jQINyPumgtAzBhGgFEE5V_LLnpGV1UHAnmC5TPEziX3umGyk_317-nGtzNLjlCBtOAvL4_qNiOhbYprAdKav6yFf_xSWaiaGOqZjgz_yCJ129z-6N1mW2hK0pAO_FgX_E6_z8kUv0s8FffQqIvs2AzUcWLmxQ_9uZDX7W38x5npylB4N42G4PPREtV0OCxUcTG2ZHI-bbc41b9Zg==>
>
> A gift for you · £15 store credit
>
> STORECREDIT15
>
> Use this code at checkout for £15 off your next order at marlow-london.com
> <https://marlow-london.com/_t/c/v3/AABhAOW4fwLFmZbGwYXLiDlBEBWy0HKLQkO4BXaukNJZeGmogcgN0daAJyn2EsOIYPlakh9n2lqJt-h6aG4t_EAvxWFjjvWUzrqjREjC-FIffOiLdW0Okj6O7dPTMItVY4KY7Vb-ZQ2iMTq5U6Jb6kdqZkeR5hP8Z9_kx9WZTpv7mfFSGwKjIovjw2YtYdzngxEwPKnBHBqVBGsLIVXs3Bw3wve8fLARB0MTHY8DW8rMIbCTmJfBJHsmPZqRAUe7B77w9B2cN53wcEORDxvS1hZWfdh2gl4jdEBgtl69o5KEsP_-9oK77_qK4lm2dwsNNuvyo3CdL6yfRDe3nToaAALvboE=>
> .
>
> Items shipped
> Artisan Bag - Black Cat with Books and Mugs - (43 cm x 40 cm) · (43 cm x
> 40 cm) · Qty 1
>
> Order number
>
> #2080
>
> Shipping to
>
> Paul Robinson
> Swindon, United Kingdom
>
> Questions about your delivery? Reply to this email and we'll help right
> away.
>
>
> Follow us
> Facebook
> <https://marlow-london.com/_t/c/v3/AAAPZPDdXHh7I8dsA3NKY0khf9FdnMfnnjFC0m6_XbQYgbhh--TTLAhZDhemOKLvWNIx-Q2VXnz26Al59BVja0kAAENcaj5lwxfpfHptZLzefZvKnA9MBiscwhN6xoDlIRjGxNjTpjinUL6Cp9CiZIQ8U0KJGrlw7GNVU-Rt0LFyJu7C210FIbgwfrTU08RNUv4Ldj0DV6aD33hUifQ1DHJBtImX89TIJ-q1vcjNbZD4lYgJ0eINhlk9QdWqDVUmuoP7CRb0WekKmRdH0wee9uPv7gxLB3zT1beGuV5OY7_8zcU0Rw5UF6Df74EIkWvoWk8kZ1EFqueqiEY=>
>