Case #727 — Marlow London
bellaprint89@icloud.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 22 July 2026 at 08:12
open
not set
2026-07-22 07:12:54
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1295 · action=reply · 2026-07-22 07:13:34 · dry-run
Hi Becky,
Thank you for reaching out, and sorry you haven't received a shipping confirmation yet.
I could not find an order under this email address, so I searched using your name instead, and I believe I've found it: order #2337, placed on 15 July 2026 - would this be the one you mean?
Good news, it has already been processed and is on its way to you. Right now the tracking shows the "information received" stage, which just means the courier has the parcel's details and is preparing for the first pickup scan. It's completely normal for this to stay quiet for a few days before the next update. From here we would expect it to arrive within about 7 to 12 days.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107224
If that isn't the right order, or if you placed more than one order around that time, just let me know and I will track down the right one for you straight away.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Two orders matched by name search under different emails; #2337 aligns with the customer's stated 15th-of-July date, so presenting it as the likely match with a light confirmation rather than auto-sending given the email mismatch and second candidate order.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Becky Hill
Email:
bellaprint89@icloud.com
Body:
Hello I placed a order on the 15th I have not received a
email with a tracking number or anything could you please help me
Hi Becky,
Thank you for reaching out, and sorry you haven't received a shipping confirmation yet.
I could not find an order under this email address, so I searched using your name instead, and I believe I've found it: order #2337, placed on 15 July 2026 - would this be the one you mean?
Good news, it has already been processed and is on its way to you. Right now the tracking shows the "information received" stage, which just means the courier has the parcel's details and is preparing for the first pickup scan. It's completely normal for this to stay quiet for a few days before the next update. From here we would expect it to arrive within about 7 to 12 days.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107224
If that isn't the right order, or if you placed more than one order around that time, just let me know and I will track down the right one for you straight away.
Warm regards,
Anna
Customer Care Team
Marlow London