Case #73 — Marlow London
fionaswanton30@gmail.com · order 1256 · state imported · label none yet · rung 0
Facts
New customer message on 16 June 2026 at 21:41
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2026-06-20 09:01:41
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2026-08-14 19:30:08
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from decision #92 · action=reply · 2026-06-20 09:01:52 · dry-run
Hi Fiona,
Thank you for getting back to us, and sorry to hear the swimsuit is a little too small.
Before arranging a return, we would love to save you the hassle. We can send you the correct size and you keep the current swimsuit too, for a small contribution of £12.50 GBP. That way you have one to pass on to a friend or family member and one that fits you perfectly.
If you would like to go ahead, please let me know which size you would like instead and I will get it organised.
Of course, if you would prefer to return the item, that is absolutely fine too. Returns go to our supplier in Asia at a cost of £19.95 GBP, and refunds are issued to the original payment method within 3 to 5 business days of receipt. The item simply needs to be unworn, unused, and in its original condition and packaging, within 30 days of delivery.
Just let me know which option works best for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Size-too-small return request; offered keep-item exchange contribution per locked policy before return logistics.
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Order #1256 its a swimsuit i would like to return it as its 2 small
Fiona
On Fri 19 Jun 2026, 03:25 , <support@marlow-london.com> wrote:
> Dear Fiona,
>
> Thank you for getting in touch.
>
> Before we arrange the next steps, could you kindly let us know which item
> and order this is regarding, as well as the reason you would like to return
> it?
>
> If there is a specific issue with the product, please let us know and, if
> possible, send us a photo so we can take a closer look. We would like to
> review the situation first, as we may be able to offer a suitable solution
> or compensation without the inconvenience of returning the item.
>
> We look forward to hearing from you.
>
> Kind regards,
> Marlow London Support
>
Dear Fiona,
Thank you for your reply.
We are sorry to hear that the swimsuit is too small for you.
As a goodwill gesture and to save you the inconvenience of returning the item, we would like to offer you a 10% refund while allowing you to keep the swimsuit.
If this solution would be suitable for you, please let us know and we will be happy to arrange it for you straight away.
Kind regards,
Marlow London Support
On Sat, Jun 20, 2026 at 11:00, Fiona Swanton <fionaswanton30@gmail.com> wrote: Order #1256 its a swimsuit i would like to return it as its 2 small
Fiona
On Fri 19 Jun 2026, 03:25 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for getting in touch.
Before we arrange the next steps, could you kindly let us know which item and order this is regarding, as well as the reason you would like to return it?
If there is a specific issue with the product, please let us know and, if possible, send us a photo so we can take a closer look. We would like to review the situation first, as we may be able to offer a suitable solution or compensation without the inconvenience of returning the item.
We look forward to hearing from you.
Kind regards,
Marlow London Support