Case #732 — Marlow London

Hi Anna, Thank you for the update and for letting me know about the delay. I ordered this item as a gift and I need it to arrive before 26 July. Based on the estimated delivery window of 7–12 days, I’m concerned that it may not arrive in time. Could you please confirm whether my order is still expected to be delivered before 26 July? If there’s any way to prioritise or expedite the shipment, I would really appreciate it. If delivery before 26 July isn’t possible, please let me know what options are available. Thank you, and I look forward to hearing from you soon. Kind regards, Hadiyah > On Jul 20, 2026, at 10:00 AM, support@marlow-london.com wrote: > > Hi Hadiyah, > > I wanted to reach out to you myself rather than leave you wondering. Because of some internal delays on our end and higher-than-usual demand, your order is taking a little longer to reach you than we'd like - and I'm sorry about that. > > Here's exactly where it is right now: it's in transit and on its way to you, most recently scanned near Mainland China, CN. Based on where it is, expected arrival is about 7 to 12 days. > > You can follow it live here any time: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706642133 > > As a genuine apology for the wait, here's £15 off your next order - just use code STORECREDIT15 at checkout. > > Thank you so much for your patience - it's on its way, and we're keeping an eye on it from our side. > > Warm regards, > Anna > Customer Care Team > Marlow London

Dear support, I hope you are doing well. I would like to return the bag from my order, Order #2377. Please let me know the return process and any instructions I need to follow. Thank you for your assistance. I look forward to hearing from you. Kind regards, Hadiyah kiyani

Hi Anna, Thank you for getting back to me. My order number is #2477 . Unfortunately, I don’t like the bag and don’t feel it’s right for me, so I would like to return it. I would prefer a standard return and refund. Please let me know the next steps and if you need any further information from me. Kind regards, Hadiyah kiyani > On Jul 29, 2026, at 2:09 PM, support@marlow-london.com wrote: > > Hi there, > > Thanks for reaching out, and sorry to hear you'd like to return your order. > > Could you let me know your order number and the reason for the return? Once I have that, I can look at the best way to help - that might be a partial refund so you can keep the item, store credit, a free replacement, or a standard return, whichever works best for you. > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi Anna, Thank you for your reply and for confirming the order details. I appreciate the options you’ve offered. However, I’d prefer to return the bag for a full refund, as it’s simply not the right style for me. Could you please let me know the return instructions and provide the return address? Thank you for your help. Kind regards, Hadiyah kiyani > On Jul 31, 2026, at 4:56 AM, support@marlow-london.com wrote: > > Hi Hadiyah, > > Thank you for getting back to me, and I'm happy to help with your return. > > I've gone ahead with order #2377 (the Mini Leather Longchamp Bag) - just let me know if that's not the right one, as I noticed the order number in your message showed #2477. > > I completely understand you'd like to return it, and I'd love to help you find the best solution that works for you. Rather than the hassle of returning it overseas, I can offer you a couple of really good options: > > 1. A 10% cashback to your original payment method, and you can keep the bag with our compliments - this way you get money back without any of the hassle or cost of posting it back. > 2. A free replacement bag if there's a different style or colour you'd prefer instead. > > Which of these would work best for you? > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi Anna, Thank you for your offer, I appreciate it. Unfortunately, I would still prefer to return the bag for a full refund, as I don’t like the bag and won’t be using it. Please could you send me the return instructions and let me know where I need to send it? Kind regards Hadiyah kiyani > On Aug 3, 2026, at 2:34 PM, support@marlow-london.com wrote: > > Hi Hadiyah, > > Thank you for letting me know. > > I can offer 20% cashback to your original payment method, and you're welcome to keep the bag with our compliments. > > Just let me know if that works for you and I will get it moving straight away. > > Warm regards, > Anna > Customer Care Team > Marlow London

Hi Anna, I’m just following up on my previous email, as I haven’t received a response yet. As mentioned, I’d like to return the bag for a full refund rather than accept the cashback offer. Please could you send me the return instructions and let me know the next steps? I’d appreciate an update when you get a chance. Kind regards, Hadiyah kiyani > On Aug 7, 2026, at 4:54 PM, hadiyah28@icloud.com wrote: > > Hi Anna, > > Thank you for your offer, I appreciate it. > > Unfortunately, I would still prefer to return the bag for a full refund, as I don’t like the bag and won’t be using it. > > Please could you send me the return instructions and let me know where I need to send it? > > Kind regards > Hadiyah kiyani > >> On Aug 3, 2026, at 2:34 PM, support@marlow-london.com wrote: >> >> Hi Hadiyah, >> >> Thank you for letting me know. >> >> I can offer 20% cashback to your original payment method, and you're welcome to keep the bag with our compliments. >> >> Just let me know if that works for you and I will get it moving straight away. >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London >