Case #733 — Marlow London
davido1988@hotmail.co.uk · order 2468 · state imported · label none yet · rung 0
Facts
Order no:2468
open
not set
2026-07-22 09:19:47
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1998 · action=reply · 2026-07-28 21:47:10 · dry-run
Hi,
Great news - I can see your order #2468 in our system and I can confirm it was placed successfully on 16th July. Your payment went through and everything is being processed.
Sometimes our confirmation emails can end up in spam or junk folders - it's worth checking there - but please don't worry, your order is definitely real and on its way.
Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate your Longchamp Le Pliage Tote in Navy will arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800706920354
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for the backlog (was missing — e.g. an LLM outage).
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Full thread
Hi,
Can I get an update regarding my order as I'm yet to receive any email such as confirmation of order since placing it on Thursday 16th July 2026. The payment was instantly processed but no email of any correspondence from you company.
I'm a bit confused.
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