Case #735 — Marlow London
nooj71@hotmail.com · order 2425 · state imported · label none yet · rung 0
Facts
A quick update on your order #2425
open
not set
2026-07-22 09:23:45
—
2026-08-14 19:30:08
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from decision #1999 · action=reply · 2026-07-28 21:47:10 · dry-run
Hi Tanuja,
Thanks so much for asking - it's a fair question.
What we sell are manufacturer-direct bags in the Le Pliage style, made by the same kind of manufacturer that produces for well-known retailers around the world. We're not an authorised Longchamp stockist, and we don't represent these as official Longchamp products. The reason our prices are so much lower is that we buy directly from the manufacturer and cut out the middlemen - so the saving is in the supply chain, not in the make or the materials.
Your Petale Pink tote is on its way to you right now, and I think you're going to really enjoy it. You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800700743174
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted for the backlog (was missing — e.g. an LLM outage).
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Hi Anna,
Thank you for the update. Is it a genuine Le Pliage if it’s being shipped from China?
Kind regards,
Tanuja
Sent from my iPhone so message may be brief
> On 22 Jul 2026, at 10:05, support@marlow-london.com wrote:
>
> Hi Tanuja,
>
> I wanted to reach out to you myself rather than leave you wondering. Because of some internal delays on our end and higher-than-usual demand, your order is taking a little longer to reach you than we'd like - and I'm sorry about that.
>
> Here's exactly where it is right now: it's in transit and on its way to you, most recently scanned near Mainland China, CN. Based on where it is, expected arrival is about 7 to 12 days.
>
> You can follow it live here any time: https://marlow-london.com/apps/parcelpanel?nums=YT2619800700743174
>
> As a genuine apology for the wait, here's £15 off your next order - just use code STORECREDIT15 at checkout.
>
> Thank you so much for your patience - it's on its way, and we're keeping an eye on it from our side.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London