Case #739 — Marlow London
natasha.churn@gmail.com · order 2226 · state imported · label none yet · rung 0
Facts
New customer message on 22 July 2026 at 11:57
open
not set
2026-07-22 10:58:38
—
2026-08-14 19:30:08
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Latest draft
from decision #1308 · action=reply · 2026-07-22 12:47:16 · dry-run
Hi Natasha,
Thanks for reaching out, and that's a completely fair thing to ask, I'm glad you did.
First, please rest assured, we are a genuine business with a real team here looking after every order, including yours.
On the bag itself: what we sell are manufacturer direct bags in similar styles, made by the same kind of manufacturer that produces for well known retailers. That's exactly why we can offer them at this price, the saving comes from buying direct and cutting out the middlemen, not from the materials or the quality, so please don't worry that the lower price means a lower quality item.
As for your order, I can see it is on its way to you and currently in transit. With international routes like this one, tracking can look a little quiet or unfamiliar at points along the way, that's completely normal and doesn't mean anything has gone wrong. Based on where it is now, we'd expect it to arrive within about 7 to 12 days.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107463
If anything changes or you don't see movement soon, just let me know and I'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: operator-approved batch send 2026-07-22
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Natasha Doxey
Email:
natasha.churn@gmail.com
Body:
Order number #2226
Hi why does my order say it’s in china?
Is this not a real bag?
Hi Natasha,
Thanks for reaching out, and that's a completely fair thing to ask, I'm glad you did.
First, please rest assured, we are a genuine business with a real team here looking after every order, including yours.
On the bag itself: what we sell are manufacturer direct bags in similar styles, made by the same kind of manufacturer that produces for well known retailers. That's exactly why we can offer them at this price, the saving comes from buying direct and cutting out the middlemen, not from the materials or the quality, so please don't worry that the lower price means a lower quality item.
As for your order, I can see it is on its way to you and currently in transit. With international routes like this one, tracking can look a little quiet or unfamiliar at points along the way, that's completely normal and doesn't mean anything has gone wrong. Based on where it is now, we'd expect it to arrive within about 7 to 12 days.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107463
If anything changes or you don't see movement soon, just let me know and I'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Natasha,
Thanks for reaching out, and that's a completely fair thing to ask, I'm glad you did.
First, please rest assured, we are a genuine business with a real team here looking after every order, including yours.
On the bag itself: what we sell are manufacturer direct bags in similar styles, made by the same kind of manufacturer that produces for well known retailers. That's exactly why we can offer them at this price, the saving comes from buying direct and cutting out the middlemen, not from the materials or the quality, so please don't worry that the lower price means a lower quality item.
As for your order, I can see it is on its way to you and currently in transit. With international routes like this one, tracking can look a little quiet or unfamiliar at points along the way, that's completely normal and doesn't mean anything has gone wrong. Based on where it is now, we'd expect it to arrive within about 7 to 12 days.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107463
If anything changes or you don't see movement soon, just let me know and I'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London