Case #744 — Marlow London
vikkimiller@hotmail.co.uk · order 2216 · state imported · label none yet · rung 0
Facts
A shipment from order #2216 is on the way
open
not set
2026-07-22 12:43:20
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1319 · action=reply · 2026-07-22 13:55:35 · dry-run
Hi Victoria,
Thank you so much for such a lovely reply, that really means a lot.
Fingers crossed it lands in time, but I think that's a wonderful way to look at it either way. Your daughter is lucky to have you.
Please do not hesitate to reach out if anything else comes up.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: recent-unanswered draft 2026-07-22: authored by support-ai agent from full thread history + live Shopify/tracking facts; sending stays gated for operator review.
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Full thread
Good afternoon
I have used the tracking number and am none the wiser as to how long my order should take.
I wonder if you have any further updates
Many thanks
Victoria
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Wednesday, 15 July 2026 17:19:06
To: vikkimiller@hotmail.co.uk <vikkimiller@hotmail.co.uk>
Subject: A shipment from order #2216 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AAAoYXAarIGds0rZiIBHe4ZxrDRYXXOgMdjEschvbbl15yHoltUiwnAsbdoluq3YRQNmQFz1u3U8cq_xzcjDHw6SOIyf26TWpC6fb2oQ4un4ljRsAAckk3Cnk42TsW9fdQ-OaGiQVZnpblF_41-SXEYZSfxhgKxbamqAszTvYRQhes3GhDHsd-w2rPNGH-StPUXy-oAu6ZeHBIZpVek2i7lyv_cGDUEaBIXSQ-8wIO2J_r6RW65VVoYcksQZnJMGXR_D1jUuAc414rZThDRfTMzPCy8_MD6ZsneJ9BDLBgfJHV1WM15uDoKYPgaHoKopcPHH2DWo9Sbelevhnxrg4kvjlA==>
Shipped
On its way, Victoria
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2619700700307063
Carrier: YunExpress
Track now<https://marlow-london.com/_t/c/v3/AACXTlB4e6OPbWN4bnEJK7YrzoS0voUKqIyfQZvacl3zZyhw9BR5371_xA3w0ez4dT-6EuBPw6WoWtnqYAqHHGxaIfsw3-eFGXrAGUj5qd5SoMtbAZVLmqAGHv-nvBFFuLbJOO7VGsGJZYgEM2q77ZqWCznVRIQOFyj5urzFabAsxZefXQnR56Q9wwtPowy9DM3rg4XvxipdkvNWrHi8cZuSoK8SU28uO75koMKLdAjX8WXuMwMdlD4G1p8hBS5cFWvXmuwHDDDstcmo4c3KTz3VzDdn5sFBGYsGKiCEqSzuql-nwO4BHdGqqDAXhffRQpzHjz0DCCC7o83voqiZiZwtpWwm6iy_ZP4Gmh4-TPEqNl2G7g==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AABQ_1tiZUKQxRLN6hXA6A9_X7OO8XLXYvWY8pVvtu6B5YcXrErNI2WV64XwhcF3Qik-qJlkRTGTAY9GlC6MWxNbxAcV89rpkAdpgVBTtBt4IZJ2gEaumST7CXezUPssSBQVguCSvplK-tji07oq1ThURB76LkIp8OgRf22FRbLtW1bb1cFuFdtaUSK0EOn8fpddhUjJOrKM8sjfHeX5_uw96fMQTHXYlXX7NenXADhAQxJuPBGm-i8V-MEM3hQiHrMtD5RQBUoTjIP6deMD1ft3CGC3P-6gXoNip3C7MWf-470WZc9SCaRjgGtNPXa3QML5y_-ncn9bba2ORl5P4F_lkZQ=>.
Items shipped
LONGCHAMP LE PLIAGE TOTE - BLACK - Black · Black · Qty 1
Order number
#2216
Shipping to
Victoria Phillips
Havering, London, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
Facebook<https://marlow-london.com/_t/c/v3/AADxP7-A_00Bib64NKUDbAIFweI_o-D_GWn7PS4lT8JYDPMuHlkp9xp3r4-jq1qJ7sCOxZ5nnyqxkY2vVKMG9-LWQXsURYH8bL1pRAY-i10_oCCDzqvu3nEw16UU8pPcqdenEJqLOKslvcbdPHSVFBGIXKNM_EhoZibf2SmoU8noVKACjxmK0-PfhnKYeqnp-giOQ7soOy0o7bOqSBL9ApiG5XBymKw6pDul0L8Xb7VNEMQ5sxXbfDsG9JDW1ScHcs0FnHG81qv8YSAsNoa8CgqlVDBuFHQTa8Uv1xFUrjmkxH16xNplYoPkLvI4BnM-bpTYoo7_tdAenpw=>
Hi Victoria,
Thanks for getting back to me, and sorry the tracking page didn't give you a clearer picture.
Your order is confirmed as shipped and on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and in your case we estimate it to arrive within about 8 to 12 days.
You can keep following its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700307063
If it hasn't moved along after that time, please do let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
It would have been great to know this as it’s a present for a birthday on Monday and now I’m not sure it’s going to arrive on time.
Do you have any idea as to when it should arrive?
Many thanks
Victoria
Sent from my iPhone
> On 22 Jul 2026, at 13:43, support@marlow-london.com wrote:
>
> Hi Victoria,
>
> Thanks for getting back to me, and sorry the tracking page didn't give you a clearer picture.
>
> Your order is confirmed as shipped and on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and in your case we estimate it to arrive within about 8 to 12 days.
>
> You can keep following its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700307063
>
> If it hasn't moved along after that time, please do let me know and I will look into it further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Victoria,
Thank you for letting me know it is a birthday present for Monday, and I am sorry for the uncertainty this has caused, especially with the timing so tight.
Looking at your tracking, your order is currently still showing as information received, which is the very first stage, meaning the courier has your parcel's details ready before it is collected and starts moving. Based on the timeframe we normally see for these international deliveries, around 4 to 12 days from that first scan on 16 July, you are looking at an estimated arrival somewhere between about 24 and 28 July.
I want to be honest with you rather than promise something I cannot guarantee, so there is a real chance it may not arrive by Monday, though it is still possible if it moves through in the next few days.
You can keep an eye on its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700307063
I am sorry this was not clearer for you sooner. As an apology for the uncertainty around the timing, please do use this code for money off your next order: STORECREDIT15
If there is anything more I can do, or any update comes through sooner, I will let you know straight away.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you so much for your quick and thorough response.
Fingers crossed it will arrive. I’m sure opening a present a couple of days late will be better for my daughter as she can appreciate then.
Thank you once again
Victoria
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Wednesday, 22 July 2026 14:41:52
To: vikkimiller@hotmail.co.uk <vikkimiller@hotmail.co.uk>
Subject: Re: A shipment from order #2216 is on the way
Hi Victoria,
Thank you for letting me know it is a birthday present for Monday, and I am sorry for the uncertainty this has caused, especially with the timing so tight.
Looking at your tracking, your order is currently still showing as information received, which is the very first stage, meaning the courier has your parcel's details ready before it is collected and starts moving. Based on the timeframe we normally see for these international deliveries, around 4 to 12 days from that first scan on 16 July, you are looking at an estimated arrival somewhere between about 24 and 28 July.
I want to be honest with you rather than promise something I cannot guarantee, so there is a real chance it may not arrive by Monday, though it is still possible if it moves through in the next few days.
You can keep an eye on its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700307063
I am sorry this was not clearer for you sooner. As an apology for the uncertainty around the timing, please do use this code for money off your next order: STORECREDIT15
If there is anything more I can do, or any update comes through sooner, I will let you know straight away.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Victoria,
Thank you so much for such a lovely reply, that really means a lot.
Fingers crossed it lands in time, but I think that's a wonderful way to look at it either way. Your daughter is lucky to have you.
Please do not hesitate to reach out if anything else comes up.
Warm regards,
Anna
Customer Care Team
Marlow London