Case #752 — Marlow London
amos2jhmw@gmail.com · order 1976 · state imported · label none yet · rung 0
Facts
A shipment from order #1976 is on the way
open
not set
2026-07-22 15:45:10
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1350 · action=reply · 2026-07-22 19:05:04 · dry-run
Hi Mary,
That is wonderful news, thank you for letting me know, and I am so glad it has finally reached you.
I am really sorry again for the trouble you had with EVRI and the failed delivery attempt along the way, that is not the experience we want you to have. I do hope you enjoy your Edith Everyday Comfort Sleeve Tee.
If anything else comes up, please do not hesitate to reach out.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer confirmed delivery after the failed-attempt delay; simple warm acknowledgement with nothing left to action, and the goodwill code was already given in the prior reply so it is not repeated.
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Full thread
My order still has not been delivered- Please chase- not getting anywhere
with EVRI!!!
MARY Amos
On Fri, 10 Jul 2026, 14:30 MARLOW LONDON, <support@marlow-london.com> wrote:
> [image: MARLOW LONDON]
> <https://marlow-london.com/_t/c/v3/AAAA8TVn1CuA7bDBtTjL3QWW8B7qBkQOhoFW0CbPbqXbHiRRz9sw5EeMpJIbgFYevz0-gxycXxEh9GtHzLy8Jobe4r7-_m0sLFTOwUYX4bvnn2sHeBIdQ1NBWWE5qQAt8Se8goykhazlvya3CgJo1qmHNnqQs5az_kfjp50d1NTJhOPMD163VpZtW0wo97NkzYaBt2wQtXwEqUZz1KQe5WC4uMGHZry3_KhWySpLNQYC-KNUHnkiujtk6QH5YGzah7rOkHv5_9gCW1E_Zg57-IeE6NEkL7m3voxRV8svjweWtyOVioOLNcMgVIn4I8x7HbvAqVPQpcBIqbtn8B8nt0RpyA==>
>
>
>
> Shipped
> On its way, John
>
> Your order has left our boutique. Track your package below to see when
> it'll arrive.
>
> Tracking number
>
> 4PX3002971954167CN
>
> Carrier: Other
> Track now
> <https://marlow-london.com/_t/c/v3/AACy2fI2nd0U0o-Ky6c891o4Q3ienrLYC7CUYIEuqwsuTTNMwpcigcyD9uc6Hz12T67iApES-ZtEmh2BfDRjbfiJfM91fiYOLergDzkBSsvZWBuGl0zFnMlZCWZSlcxG2-H0ilNIcl1sGnTfdcV6TT-jq5OWCH5JkpLwQWdsc8GQ2STDaIYywbcoRhYYV3_CUMSAx8Xz-JLmI5XOZMUaZfGeyt0FNMSVLgc1oIJ7rsgi1LuRIB057Df7Qi_BSsvV4L90wCtPLSDzE0QllLJRKFbxYgXdqRz6xbpwgVg_kghhED5baWxnRbeFwcUwXhqohhY9YKSHFpw4qZq5A6kYBlToP5tOU69QRF3z-ymX59SA_b8qzg==>
>
> A gift for you · £15 store credit
>
> STORECREDIT15
>
> Use this code at checkout for £15 off your next order at marlow-london.com
> <https://marlow-london.com/_t/c/v3/AACHkcuQuXYSysfTMqHbGsKxM5tPd_4r-OMuCaZ03EF4aFXRRrdUsjBx64y_cYMOc_FwBmD1nMvLbOhyPWuRIhSsYMMHFQ4LG_zpTjyzYFY6M9YzoCRk0u9UmgASib4WUA4bSl_gO1Ts-G1BglHwE3uC1BoVKAgU59Si5QX7_rWyrpiQaNb5BwavWb3oA9HeLVNY9d2XZ2prjLraialPB3dLN2rtTqGcjWQKRW6jU8nHQIY8YEJloKyGXOIBe2HEYO4wTtJjhjcmLLJWSTXEHJwyXKz6wITilhEytuXVDAeUS2ed5qJP0qDRT_TsNnPUpkhPyFsr3ZJcXi7mZQb1c-t8U2w=>
> .
>
> Items shipped
> Edith | Everyday Comfort Sleeve Tee - Blue / UK 12-14 (L) · Blue / UK
> 12-14 (L) · Qty 1
>
> Order number
>
> #1976
>
> Shipping to
>
> Mary AMOS
> Buckingham, United Kingdom
>
> Questions about your delivery? Reply to this email and we'll help right
> away.
>
>
> Follow us
> Facebook
> <https://marlow-london.com/_t/c/v3/AACb1h7HNHlShllBqoNEkBxUVZbHD79PSoRw3aDLCO3_iR9zTQHZFJAl96g2LokRat9PonBsmBUcam74RWxiPq63vVxuxmxd_PWeHpjOx5ndN_0Wh0xT7Lrn9nxc9661T-CTPD3kevZE8_PlzwuzaAkHF2uVcsebecOQXN_tMPWtB0znIHmNIU4gYCOiREivZB9R53SljW7Y9rfJUk52DN6oyle6t2UWW3UPnt0wZxhD47k4XQg20UM-KmePc2MNWGpW8Lx5CqSgzO9lPJempuBZqvjX7ITtgANT6VDC3USshwKzF5E5elCOxUJMcdP6ykk1ZaQtirXBQOg=>
>
Hi Mary,
I am so sorry to hear this, and I completely understand the frustration, especially after getting nowhere with EVRI directly.
I have just checked your tracking, and I can see the courier attempted a delivery today but unfortunately were not able to complete it. The good news is this is automatically re-attempted within 24 hours, so there is nothing you need to do for it to reach you.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002971954167CN
I am sorry this has not been straightforward, and for the trouble you have had with EVRI. As an apology, here is a code for your next order: STORECREDIT15
If the redelivery does not go through in the next day or two, please let me know straight away and I will chase this further for you personally.
Warm regards,
Anna
Customer Care Team
Marlow London
Yes, I have received it.
On Wed, 22 Jul 2026, 19:59 , <support@marlow-london.com> wrote:
> Hi Mary,
>
> I am so sorry to hear this, and I completely understand the frustration,
> especially after getting nowhere with EVRI directly.
>
> I have just checked your tracking, and I can see the courier attempted a
> delivery today but unfortunately were not able to complete it. The good
> news is this is automatically re-attempted within 24 hours, so there is
> nothing you need to do for it to reach you.
>
> You can follow it here:
> https://marlow-london.com/apps/parcelpanel?nums=4PX3002971954167CN
>
> I am sorry this has not been straightforward, and for the trouble you have
> had with EVRI. As an apology, here is a code for your next order:
> STORECREDIT15
>
> If the redelivery does not go through in the next day or two, please let
> me know straight away and I will chase this further for you personally.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Mary,
That is wonderful news, thank you for letting me know, and I am so glad it has finally reached you.
I am really sorry again for the trouble you had with EVRI and the failed delivery attempt along the way, that is not the experience we want you to have. I do hope you enjoy your Edith Everyday Comfort Sleeve Tee.
If anything else comes up, please do not hesitate to reach out.
Warm regards,
Anna
Customer Care Team
Marlow London