Case #754 — Marlow London
joanna.bouchama@hotmail.co.uk · order 2368 · state imported · label none yet · rung 0
Facts
New customer message on 22 July 2026 at 18:11
open
not set
2026-07-22 17:12:48
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1341 · action=reply · 2026-07-22 17:15:01 · dry-run
Hi Joanna,
Thanks for reaching out, and sorry for the mix up, it looks like this came through to us twice (once via email and once via our contact form), so you may already have our reply in your inbox.
Just to confirm again here: good news, order 2368 is on its way. The tracking currently shows "information received", which is just the very first stage, meaning the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so please don't worry.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706642067
Based on where things stand, we'd expect it to arrive within about 7 to 12 days. If it's still stuck after about a week, just let us know and we will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: This is a duplicate submission of the same order-status question we already answered moments earlier in this thread, so drafted a brief acknowledgement plus the same real tracking info rather than treating it as a fresh first-contact auto-send.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Joanna Bouchama
Email:
joanna.bouchama@hotmail.co.uk
Body:
Hi,
I recently purchased a black Longchamp handbag on 15/07/2026, and
my confirmation number is #MPMK4GGNI. I can’t see order number.
I haven’t received a confirmation email or any updates about my
order, and I still haven’t received the handbag. I would
appreciate it if you could provide me with an update on the
status of my order and the expected delivery date.
Thank you, and I look forward to hearing from you.
Regards,
Joanna Bouchama
Hi there,
Good news, order 2368 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706642067
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi,
I recently purchased a black Longchamp handbag on 15/07/2026, and my confirmation number is #MPMK4GGNI.
I haven’t received a confirmation email or any updates about my order, and I still haven’t received the handbag. I would appreciate it if you could provide me with an update on the status of my order and the expected delivery date.
Thank you, and I look forward to hearing from you.
Kindest regards,
Joanna Bouchama
Hi Joanna,
Thanks for reaching out, and sorry for the mix up, it looks like this came through to us twice (once via email and once via our contact form), so you may already have our reply in your inbox.
Just to confirm again here: good news, order 2368 is on its way. The tracking currently shows "information received", which is just the very first stage, meaning the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so please don't worry.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706642067
Based on where things stand, we'd expect it to arrive within about 7 to 12 days. If it's still stuck after about a week, just let us know and we will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London