Case #759 — Marlow London
laurajmoth@hotmail.com · order 2395 · state imported · label none yet · rung 0
Facts
Order
open
not set
2026-07-22 18:54:59
—
2026-08-14 19:30:08
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Latest draft
from decision #1397 · action=reply · 2026-07-23 11:52:47 · dry-run
Hi Laura,
You are very welcome! I am glad we could track it down for you.
If anything else comes up while your order is on its way, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is simply thanking us with nothing left to action, so this is a brief warm closing reply.
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Full thread
Hello
Can you please help? I ordered a bag last week but for some reason I cannot find my order number. I’m 99% sure I ordered it but now I’m doubting myself! Can you please help me?
Thanks
Laura
Sent from my iPhone
Hi Laura,
Thanks for reaching out, no need to doubt yourself! I looked into this using your email address and I can see order 2395 with us, which is confirmed and on its way.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706642976
Right now it is at the very first stage with the courier, so there is nothing to worry about if it looks quiet for a few more days yet. Based on where it is, we would estimate it to arrive within about 7 to 12 days.
If anything doesn't look right, or this isn't the order you meant, just let me know and I will take another look.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi
Perfect thank you so much!
Kind regards
Laura
Sent from my iPhone
> On 23 Jul 2026, at 11:47, support@marlow-london.com wrote:
>
> Hi Laura,
>
> Thanks for reaching out, no need to doubt yourself! I looked into this using your email address and I can see order 2395 with us, which is confirmed and on its way.
>
> You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706642976
>
> Right now it is at the very first stage with the courier, so there is nothing to worry about if it looks quiet for a few more days yet. Based on where it is, we would estimate it to arrive within about 7 to 12 days.
>
> If anything doesn't look right, or this isn't the order you meant, just let me know and I will take another look.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Laura,
You are very welcome! I am glad we could track it down for you.
If anything else comes up while your order is on its way, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London