Case #76 — Marlow London
fionaswanton30@gmail.com · order 1256 · state imported · label none yet · rung 0
Facts
Re[2]:
open
not set
2026-06-21 09:19:40
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #180 · action=reply · 2026-06-24 05:42:16 · dry-run
Hi Fiona,
Thanks for getting back to me. I'm not able to view attached photos from my side, so to make sure I check the right item for you, could you share the product link or the exact name of the tankini from our website? As soon as I have that, I'll happily check whether we have it available in 5XL and arrange the replacement for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Cannot view attached photos; need product link or name to check 5XL availability.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
I would like a full refund,
Ill return it to you as its no use to me
Fiona
On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com> wrote:
> Dear Fiona,
>
> Thank you for your reply.
>
> We are sorry to hear that the swimsuit was not the right size for you.
>
> As a goodwill gesture and to save you the inconvenience and cost of
> returning the item, we would like to offer you a 10% refund while allowing
> you to keep the swimsuit.
>
> If this solution is suitable for you, please let us know and we will be
> happy to arrange it for you straight away.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> Good morning,
>
> It was order #1256 a swimsuit, the reason im returning it is that's the
> wrong size,
>
> Fiona swanton
>
> On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for getting in touch, and we apologise if you have had
> difficulty reaching us.
>
> Before we arrange the next steps, could you kindly let us know which item
> and order this is regarding, as well as the reason you would like to return
> it?
>
> If there is a specific issue with the product, please let us know and, if
> possible, send us a photo so we can take a closer look. We would like to
> review the situation first, as we may be able to offer a suitable solution
> or compensation without the inconvenience of returning the item.
>
> We look forward to hearing from you.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Thu, Jun 18, 2026 at 14:12, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> Good afternoon.
>
> Ive been trying to contact ye the last few days.
> I would like to return an item which I bought from ye, want to know the
> nect step ive to take in getting it back to you.
>
> Fiona swanton
>
>
Dear Fiona,
Thank you for your reply.
Before proceeding with a return, we would like to offer an alternative solution that may be more convenient for you.
Would you be interested in receiving a replacement item free of charge instead? You would be welcome to keep the current swimsuit, and we could arrange for a replacement in a different size to be sent to you.
In this case, we would only ask that you cover the shipping cost for the replacement item.
Please let us know if this would be a suitable option for you, and we will be happy to assist further.
Kind regards,
Marlow London Support
On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com> wrote: I would like a full refund, Ill return it to you as its no use to me
Fiona
On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
We are sorry to hear that the swimsuit was not the right size for you.
As a goodwill gesture and to save you the inconvenience and cost of returning the item, we would like to offer you a 10% refund while allowing you to keep the swimsuit.
If this solution is suitable for you, please let us know and we will be happy to arrange it for you straight away.
Kind regards,
Marlow London Support
On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Good morning,
It was order #1256 a swimsuit, the reason im returning it is that's the wrong size,
Fiona swanton
On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for getting in touch, and we apologise if you have had difficulty reaching us.
Before we arrange the next steps, could you kindly let us know which item and order this is regarding, as well as the reason you would like to return it?
If there is a specific issue with the product, please let us know and, if possible, send us a photo so we can take a closer look. We would like to review the situation first, as we may be able to offer a suitable solution or compensation without the inconvenience of returning the item.
We look forward to hearing from you.
Kind regards,
Marlow London Support
On Thu, Jun 18, 2026 at 14:12, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Good afternoon.
Ive been trying to contact ye the last few days. I would like to return an item which I bought from ye, want to know the nect step ive to take in getting it back to you.
Fiona swanton
No thank you a full refund please,
Fiona
On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com> wrote:
> Dear Fiona,
>
> Thank you for your reply.
>
> Before proceeding with a return, we would like to offer an alternative
> solution that may be more convenient for you.
>
> Would you be interested in receiving a replacement item free of charge
> instead? You would be welcome to keep the current swimsuit, and we could
> arrange for a replacement in a different size to be sent to you.
>
> In this case, we would only ask that you cover the shipping cost for the
> replacement item.
>
> Please let us know if this would be a suitable option for you, and we will
> be happy to assist further.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> I would like a full refund,
> Ill return it to you as its no use to me
>
> Fiona
>
> On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for your reply.
>
> We are sorry to hear that the swimsuit was not the right size for you.
>
> As a goodwill gesture and to save you the inconvenience and cost of
> returning the item, we would like to offer you a 10% refund while allowing
> you to keep the swimsuit.
>
> If this solution is suitable for you, please let us know and we will be
> happy to arrange it for you straight away.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> Good morning,
>
> It was order #1256 a swimsuit, the reason im returning it is that's the
> wrong size,
>
> Fiona swanton
>
> On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for getting in touch, and we apologise if you have had
> difficulty reaching us.
>
> Before we arrange the next steps, could you kindly let us know which item
> and order this is regarding, as well as the reason you would like to return
> it?
>
> If there is a specific issue with the product, please let us know and, if
> possible, send us a photo so we can take a closer look. We would like to
> review the situation first, as we may be able to offer a suitable solution
> or compensation without the inconvenience of returning the item.
>
> We look forward to hearing from you.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Thu, Jun 18, 2026 at 14:12, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> Good afternoon.
>
> Ive been trying to contact ye the last few days.
> I would like to return an item which I bought from ye, want to know the
> nect step ive to take in getting it back to you.
>
> Fiona swanton
>
>
What is the largest sizes you have in the tankini
Fiona
On Mon 22 Jun 2026, 06:08 Fiona Swanton, <fionaswanton30@gmail.com> wrote:
> No thank you a full refund please,
>
> Fiona
>
> On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com> wrote:
>
>> Dear Fiona,
>>
>> Thank you for your reply.
>>
>> Before proceeding with a return, we would like to offer an alternative
>> solution that may be more convenient for you.
>>
>> Would you be interested in receiving a replacement item free of charge
>> instead? You would be welcome to keep the current swimsuit, and we could
>> arrange for a replacement in a different size to be sent to you.
>>
>> In this case, we would only ask that you cover the shipping cost for the
>> replacement item.
>>
>> Please let us know if this would be a suitable option for you, and we
>> will be happy to assist further.
>>
>> Kind regards,
>> Marlow London Support
>>
>>
>>
>>
>> On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com>
>> wrote:
>>
>> I would like a full refund,
>> Ill return it to you as its no use to me
>>
>> Fiona
>>
>> On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com> wrote:
>>
>> Dear Fiona,
>>
>> Thank you for your reply.
>>
>> We are sorry to hear that the swimsuit was not the right size for you.
>>
>> As a goodwill gesture and to save you the inconvenience and cost of
>> returning the item, we would like to offer you a 10% refund while allowing
>> you to keep the swimsuit.
>>
>> If this solution is suitable for you, please let us know and we will be
>> happy to arrange it for you straight away.
>>
>> Kind regards,
>> Marlow London Support
>>
>>
>>
>>
>> On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com>
>> wrote:
>>
>> Good morning,
>>
>> It was order #1256 a swimsuit, the reason im returning it is that's the
>> wrong size,
>>
>> Fiona swanton
>>
>> On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com> wrote:
>>
>> Dear Fiona,
>>
>> Thank you for getting in touch, and we apologise if you have had
>> difficulty reaching us.
>>
>> Before we arrange the next steps, could you kindly let us know which item
>> and order this is regarding, as well as the reason you would like to return
>> it?
>>
>> If there is a specific issue with the product, please let us know and, if
>> possible, send us a photo so we can take a closer look. We would like to
>> review the situation first, as we may be able to offer a suitable solution
>> or compensation without the inconvenience of returning the item.
>>
>> We look forward to hearing from you.
>>
>> Kind regards,
>> Marlow London Support
>>
>>
>>
>>
>> On Thu, Jun 18, 2026 at 14:12, Fiona Swanton <fionaswanton30@gmail.com>
>> wrote:
>>
>> Good afternoon.
>>
>> Ive been trying to contact ye the last few days.
>> I would like to return an item which I bought from ye, want to know the
>> nect step ive to take in getting it back to you.
>>
>> Fiona swanton
>>
>>
Hello,
Thank you for getting back to me, and I completely understand wanting this sorted quickly.
Before we go down the return route (which would mean posting the parcel back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5 business days for the refund to land once it arrives), I'd love to offer you something easier. We can give you 50% cashback straight back to your original payment method and you simply keep the item, no need to post anything anywhere. Many customers prefer this as it saves the trip to the post office and the return cost.
Would that work for you? If you'd still like to proceed either way, please could you share your order number, the item in question, and a quick note on the reason, so I can get things moving for you.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 07:08, Fiona Swanton <fionaswanton30@gmail.com> wrote:No thank you a full refund please,
Fiona
On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
Before proceeding with a return, we would like to offer an alternative solution that may be more convenient for you.
Would you be interested in receiving a replacement item free of charge instead? You would be welcome to keep the current swimsuit, and we could arrange for a replacement in a different size to be sent to you.
In this case, we would only ask that you cover the shipping cost for the replacement item.
Please let us know if this would be a suitable option for you, and we will be happy to assist further.
Kind regards,
Marlow London Support
On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
I would like a full refund, Ill return it to you as its no use to me
Fiona
On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
We are sorry to hear that the swimsuit was not the right size for you.
As a goodwill gesture and to save you the inconvenience and cost of returning the item, we would like to offer you a 10% refund while allowing you to keep the swimsuit.
If this solution is suitable for you, please let us know and we will be happy to arrange it for you straight away.
Kind regards,
Marlow London Support
On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Good morning,
It was order #1256 a swimsuit, the reason im returning it is that's the wrong size,
Fiona swanton
On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for getting in touch, and we apologise if you have had difficulty reaching us.
Before we arrange the next steps, could you kindly let us know which item and order this is regarding, as well as the reason you would like to return it?
If there is a specific issue with the product, please let us know and, if possible, send us a photo so we can take a closer look. We would like to review the situation first, as we may be able to offer a suitable solution or compensation without the inconvenience of returning the item.
We look forward to hearing from you.
Kind regards,
Marlow London Support
On Thu, Jun 18, 2026 at 14:12, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Good afternoon.
Ive been trying to contact ye the last few days. I would like to return an item which I bought from ye, want to know the nect step ive to take in getting it back to you.
Fiona swanton
What the largest size ye do in the tankini
On Mon 22 Jun 2026, 14:18 , <support@marlow-london.com> wrote:
> Hello,
>
> Thank you for getting back to me, and I completely understand wanting this
> sorted quickly.
>
> Before we go down the return route (which would mean posting the parcel
> back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5
> business days for the refund to land once it arrives), I'd love to offer
> you something easier. We can give you 50% cashback straight back to your
> original payment method and you simply keep the item, no need to post
> anything anywhere. Many customers prefer this as it saves the trip to the
> post office and the return cost.
>
> Would that work for you? If you'd still like to proceed either way, please
> could you share your order number, the item in question, and a quick note
> on the reason, so I can get things moving for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
>
>
> On Mon, Jun 22, 2026 at 07:08, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> No thank you a full refund please,
>
> Fiona
>
> On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for your reply.
>
> Before proceeding with a return, we would like to offer an alternative
> solution that may be more convenient for you.
>
> Would you be interested in receiving a replacement item free of charge
> instead? You would be welcome to keep the current swimsuit, and we could
> arrange for a replacement in a different size to be sent to you.
>
> In this case, we would only ask that you cover the shipping cost for the
> replacement item.
>
> Please let us know if this would be a suitable option for you, and we will
> be happy to assist further.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> I would like a full refund,
> Ill return it to you as its no use to me
>
> Fiona
>
> On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for your reply.
>
> We are sorry to hear that the swimsuit was not the right size for you.
>
> As a goodwill gesture and to save you the inconvenience and cost of
> returning the item, we would like to offer you a 10% refund while allowing
> you to keep the swimsuit.
>
> If this solution is suitable for you, please let us know and we will be
> happy to arrange it for you straight away.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> Good morning,
>
> It was order #1256 a swimsuit, the reason im returning it is that's the
> wrong size,
>
> Fiona swanton
>
> On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for getting in touch, and we apologise if you have had
> difficulty reaching us.
>
> Before we arrange the next steps, could you kindly let us know which item
> and order this is regarding, as well as the reason you would like to return
> it?
>
> If there is a specific issue with the product, please let us know and, if
> possible, send us a photo so we can take a closer look. We would like to
> review the situation first, as we may be able to offer a suitable solution
> or compensation without the inconvenience of returning the item.
>
> We look forward to hearing from you.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Th
Hi Fiona,
Thank you so much for getting in touch, and for your interest in our tankini.
The largest size currently is a 4XL
The full size range, along with detailed measurements, is listed in the size chart on the product page, so you can check the largest size available and find the best fit for you. As a general note, our pieces do tend to run a touch small, so if you are between sizes we usually recommend going one size up.
If you would like to share your usual size or any measurements, I would be very happy to help you choose. Just let me know and I will look into it for you.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 10:16, Fiona Swanton <fionaswanton30@gmail.com> wrote:What is the largest sizes you have in the tankini
Fiona
On Mon 22 Jun 2026, 06:08 Fiona Swanton, <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
No thank you a full refund please,
Fiona
On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
Before proceeding with a return, we would like to offer an alternative solution that may be more convenient for you.
Would you be interested in receiving a replacement item free of charge instead? You would be welcome to keep the current swimsuit, and we could arrange for a replacement in a different size to be sent to you.
In this case, we would only ask that you cover the shipping cost for the replacement item.
Please let us know if this would be a suitable option for you, and we will be happy to assist further.
Kind regards,
Marlow London Support
On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
I would like a full refund, Ill return it to you as its no use to me
Fiona
On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
We are sorry to hear that the swimsuit was not the right size for you.
As a goodwill gesture and to save you the inconvenience and cost of returning the item, we would like to offer you a 10% refund while allowing you to keep the swimsuit.
If this solution is suitable for you, please let us know and we will be happy to arrange it for you straight away.
Kind regards,
Marlow London Support
On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Good morning,
It was order #1256 a swimsuit, the reason im returning it is that's the wrong size,
Fiona swanton
On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for getting in touch, and we apologise if you have had difficulty reaching us.
Before we arrange the next steps, could you kindly let us know which item and order this is regarding, as well as the reason you would like to return it?
If there is a specific issue with the product, please let us know and, if possible, send us a photo so we can take a closer look. We would like to review the situation first, as we may be able to offer a suitable solution or compensation without the inconvenience of returning the item.
We look forward to hearing from you.
Kind regards,
Marlow London Support
On Thu, Jun 18, 2026 at 14:12, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Good afternoon.
Ive been trying to contact ye the last few days. I would like to return an item which I bought from ye, want to know the nect step ive to take in getting it back to you.
Fiona swanton
Dear Fiona,
We have items up to 4XL, we do have different Tankini's so it depends which one you are referring to,
If you could specify which one I can accurately check for you!
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 15:20, Fiona Swanton <fionaswanton30@gmail.com> wrote:What the largest size ye do in the tankini
On Mon 22 Jun 2026, 14:18 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Hello,
Thank you for getting back to me, and I completely understand wanting this sorted quickly.
Before we go down the return route (which would mean posting the parcel back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5 business days for the refund to land once it arrives), I'd love to offer you something easier. We can give you 50% cashback straight back to your original payment method and you simply keep the item, no need to post anything anywhere. Many customers prefer this as it saves the trip to the post office and the return cost.
Would that work for you? If you'd still like to proceed either way, please could you share your order number, the item in question, and a quick note on the reason, so I can get things moving for you.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 07:08, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
No thank you a full refund please,
Fiona
On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
Before proceeding with a return, we would like to offer an alternative solution that may be more convenient for you.
Would you be interested in receiving a replacement item free of charge instead? You would be welcome to keep the current swimsuit, and we could arrange for a replacement in a different size to be sent to you.
In this case, we would only ask that you cover the shipping cost for the replacement item.
Please let us know if this would be a suitable option for you, and we will be happy to assist further.
Kind regards,
Marlow London Support
On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
I would like a full refund, Ill return it to you as its no use to me
Fiona
On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
We are sorry to hear that the swimsuit was not the right size for you.
As a goodwill gesture and to save you the inconvenience and cost of returning the item, we would like to offer you a 10% refund while allowing you to keep the swimsuit.
If this solution is suitable for you, please let us know and we will be happy to arrange it for you straight away.
Kind regards,
Marlow London Support
On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Good morning,
It was order #1256 a swimsuit, the reason im returning it is that's the wrong size,
Fiona swanton
On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for getting in touch, and we apologise if you have had difficulty reaching us.
Before we arrange the next steps, could you kindly let us know which item and order this is regarding, as well as the reason you would like to return it?
If there is a specific issue with the product, please let us know and, if possible, send us a photo so we can take a closer look. We would like to review the situation first, as we may be able to offer a suitable solution or compensation without the inconvenience of returning the item.
We look forward to hearing from you.
Kind regards,
Marlow London Support
On Thu, Jun 18, 2026 at 14:12, Fiona Swanton <fionaswanton30@gmail.com (mail
Ill have another look at your website and see what ones you have either in
4xl or 5xl and ill get back to you ASAP
Fiona
On Mon 22 Jun 2026, 14:25 , <support@marlow-london.com> wrote:
> Dear Fiona,
>
> We have items up to 4XL, we do have different Tankini's so it depends
> which one you are referring to,
> If you could specify which one I can accurately check for you!
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
>
> On Mon, Jun 22, 2026 at 15:20, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> What the largest size ye do in the tankini
>
> On Mon 22 Jun 2026, 14:18 , <support@marlow-london.com> wrote:
>
> Hello,
>
> Thank you for getting back to me, and I completely understand wanting this
> sorted quickly.
>
> Before we go down the return route (which would mean posting the parcel
> back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5
> business days for the refund to land once it arrives), I'd love to offer
> you something easier. We can give you 50% cashback straight back to your
> original payment method and you simply keep the item, no need to post
> anything anywhere. Many customers prefer this as it saves the trip to the
> post office and the return cost.
>
> Would that work for you? If you'd still like to proceed either way, please
> could you share your order number, the item in question, and a quick note
> on the reason, so I can get things moving for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
>
>
> On Mon, Jun 22, 2026 at 07:08, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> No thank you a full refund please,
>
> Fiona
>
> On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for your reply.
>
> Before proceeding with a return, we would like to offer an alternative
> solution that may be more convenient for you.
>
> Would you be interested in receiving a replacement item free of charge
> instead? You would be welcome to keep the current swimsuit, and we could
> arrange for a replacement in a different size to be sent to you.
>
> In this case, we would only ask that you cover the shipping cost for the
> replacement item.
>
> Please let us know if this would be a suitable option for you, and we will
> be happy to assist further.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> I would like a full refund,
> Ill return it to you as its no use to me
>
> Fiona
>
> On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for your reply.
>
> We are sorry to hear that the swimsuit was not the right size for you.
>
> As a goodwill gesture and to save you the inconvenience and cost of
> returning the item, we would like to offer you a 10% refund while allowing
> you to keep the swimsuit.
>
> If this solution is suitable for you, please let us know and we will be
> happy to arrange it for you straight away.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> Good morning,
>
> It was order #1256 a swimsuit, the reason im returning it is that's the
> wrong size,
>
> Fiona swanton
>
> On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for getting in touch, and we apologise if you have had
> difficulty reaching us.
>
Is it possible i can get the attached photos of the tankini in 5xl plz
On Mon 22 Jun 2026, 14:20 Fiona Swanton, <fionaswanton30@gmail.com> wrote:
> What the largest size ye do in the tankini
>
> On Mon 22 Jun 2026, 14:18 , <support@marlow-london.com> wrote:
>
>> Hello,
>>
>> Thank you for getting back to me, and I completely understand wanting
>> this sorted quickly.
>>
>> Before we go down the return route (which would mean posting the parcel
>> back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5
>> business days for the refund to land once it arrives), I'd love to offer
>> you something easier. We can give you 50% cashback straight back to your
>> original payment method and you simply keep the item, no need to post
>> anything anywhere. Many customers prefer this as it saves the trip to the
>> post office and the return cost.
>>
>> Would that work for you? If you'd still like to proceed either way,
>> please could you share your order number, the item in question, and a quick
>> note on the reason, so I can get things moving for you.
>>
>> Warm regards,
>> Anna
>> Customer Care Team
>> Marlow London
>>
>>
>>
>> On Mon, Jun 22, 2026 at 07:08, Fiona Swanton <fionaswanton30@gmail.com>
>> wrote:
>>
>> No thank you a full refund please,
>>
>> Fiona
>>
>> On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com> wrote:
>>
>> Dear Fiona,
>>
>> Thank you for your reply.
>>
>> Before proceeding with a return, we would like to offer an alternative
>> solution that may be more convenient for you.
>>
>> Would you be interested in receiving a replacement item free of charge
>> instead? You would be welcome to keep the current swimsuit, and we could
>> arrange for a replacement in a different size to be sent to you.
>>
>> In this case, we would only ask that you cover the shipping cost for the
>> replacement item.
>>
>> Please let us know if this would be a suitable option for you, and we
>> will be happy to assist further.
>>
>> Kind regards,
>> Marlow London Support
>>
>>
>>
>>
>> On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com>
>> wrote:
>>
>> I would like a full refund,
>> Ill return it to you as its no use to me
>>
>> Fiona
>>
>> On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com> wrote:
>>
>> Dear Fiona,
>>
>> Thank you for your reply.
>>
>> We are sorry to hear that the swimsuit was not the right size for you.
>>
>> As a goodwill gesture and to save you the inconvenience and cost of
>> returning the item, we would like to offer you a 10% refund while allowing
>> you to keep the swimsuit.
>>
>> If this solution is suitable for you, please let us know and we will be
>> happy to arrange it for you straight away.
>>
>> Kind regards,
>> Marlow London Support
>>
>>
>>
>>
>> On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com>
>> wrote:
>>
>> Good morning,
>>
>> It was order #1256 a swimsuit, the reason im returning it is that's the
>> wrong size,
>>
>> Fiona swanton
>>
>> On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com> wrote:
>>
>> Dear Fiona,
>>
>> Thank you for getting in touch, and we apologise if you have had
>> difficulty reaching us.
>>
>> Before we arrange the next steps,
Hi Fiona,
Thanks for getting back to me. Happy to help with the tankini question.
The full size range and product photos (including any back or detail shots) live on the product page itself, so that's the quickest place to check what's available in your size. If you can share the product link or the exact name of the tankini you're looking at, I'll happily take a look from my side too and let you know what we have.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 16:20, Fiona Swanton <fionaswanton30@gmail.com> wrote:Is it possible i can get the attached photos of the tankini in 5xl plz
On Mon 22 Jun 2026, 14:20 Fiona Swanton, <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
What the largest size ye do in the tankini
On Mon 22 Jun 2026, 14:18 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Hello,
Thank you for getting back to me, and I completely understand wanting this sorted quickly.
Before we go down the return route (which would mean posting the parcel back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5 business days for the refund to land once it arrives), I'd love to offer you something easier. We can give you 50% cashback straight back to your original payment method and you simply keep the item, no need to post anything anywhere. Many customers prefer this as it saves the trip to the post office and the return cost.
Would that work for you? If you'd still like to proceed either way, please could you share your order number, the item in question, and a quick note on the reason, so I can get things moving for you.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 07:08, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
No thank you a full refund please,
Fiona
On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
Before proceeding with a return, we would like to offer an alternative solution that may be more convenient for you.
Would you be interested in receiving a replacement item free of charge instead? You would be welcome to keep the current swimsuit, and we could arrange for a replacement in a different size to be sent to you.
In this case, we would only ask that you cover the shipping cost for the replacement item.
Please let us know if this would be a suitable option for you, and we will be happy to assist further.
Kind regards,
Marlow London Support
On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
I would like a full refund, Ill return it to you as its no use to me
Fiona
On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
We are sorry to hear that the swimsuit was not the right size for you.
As a goodwill gesture and to save you the inconvenience and cost of returning the item, we would like to offer you a 10% refund while allowing you to keep the swimsuit.
If this solution is suitable for you, please let us know and we will be happy to arrange it for you straight away.
Kind regards,
Marlow London Support
On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Good morning,
It was order #1256 a swimsuit, the reason im returning it is that's the wrong size,
Fiona swanton
On Fri 19 Jun 2026, 03:31 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for getting in touch, and we apologise if you have had difficulty reaching us.
Before we arrange the next steps, could you kindly let us know which item and order this is regarding, as well as the reason you would like to return it?
If the
If ye have the attached tankini in a 5xl ill take that one
Fiona
On Tue 23 Jun 2026, 14:10 , <support@marlow-london.com> wrote:
> Hi Fiona,
>
> Thanks for getting back to me. Happy to help with the tankini question.
>
> The full size range and product photos (including any back or detail
> shots) live on the product page itself, so that's the quickest place to
> check what's available in your size. If you can share the product link or
> the exact name of the tankini you're looking at, I'll happily take a look
> from my side too and let you know what we have.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
>
>
> On Mon, Jun 22, 2026 at 16:20, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> Is it possible i can get the attached photos of the tankini in 5xl plz
>
> On Mon 22 Jun 2026, 14:20 Fiona Swanton, <fionaswanton30@gmail.com> wrote:
>
> What the largest size ye do in the tankini
>
> On Mon 22 Jun 2026, 14:18 , <support@marlow-london.com> wrote:
>
> Hello,
>
> Thank you for getting back to me, and I completely understand wanting this
> sorted quickly.
>
> Before we go down the return route (which would mean posting the parcel
> back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5
> business days for the refund to land once it arrives), I'd love to offer
> you something easier. We can give you 50% cashback straight back to your
> original payment method and you simply keep the item, no need to post
> anything anywhere. Many customers prefer this as it saves the trip to the
> post office and the return cost.
>
> Would that work for you? If you'd still like to proceed either way, please
> could you share your order number, the item in question, and a quick note
> on the reason, so I can get things moving for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
>
>
> On Mon, Jun 22, 2026 at 07:08, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> No thank you a full refund please,
>
> Fiona
>
> On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for your reply.
>
> Before proceeding with a return, we would like to offer an alternative
> solution that may be more convenient for you.
>
> Would you be interested in receiving a replacement item free of charge
> instead? You would be welcome to keep the current swimsuit, and we could
> arrange for a replacement in a different size to be sent to you.
>
> In this case, we would only ask that you cover the shipping cost for the
> replacement item.
>
> Please let us know if this would be a suitable option for you, and we will
> be happy to assist further.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> I would like a full refund,
> Ill return it to you as its no use to me
>
> Fiona
>
> On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for your reply.
>
> We are sorry to hear that the swimsuit was not the right size for you.
>
> As a goodwill gesture and to save you the inconvenience and cost of
> returning the item, we would like to offer you a 10% refund while allowing
> you to keep the swimsuit.
>
> If this solution is suitable for you, please let us know and we will be
> happy to arrange it for you straight away.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Fri, Jun 19, 2026 at 06:52, Fiona Swanton <fionaswanton3
Dear Fiona,
Thank you for your reply.
Unfortunately, the tankini shown in the photos is no longer available in size 5XL, and we are therefore unable to arrange that particular replacement item.
However, we would be happy to offer you an alternative item instead. We have a wide range of swimwear still available, and you are welcome to choose another product from our Elegant Swimwear collection:
https://marlow-london.com/collections/elegant-swimwear
There are still many styles and sizes available, so please have a look and let us know which item you would prefer. We will then be happy to check availability and arrange the replacement for you.
We look forward to hearing from you.
Kind regards,
Marlow London Support
On Tue, Jun 23, 2026 at 16:13, Fiona Swanton <fionaswanton30@gmail.com> wrote: If ye have the attached tankini in a 5xl ill take that one
Fiona
On Tue 23 Jun 2026, 14:10 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Hi Fiona,
Thanks for getting back to me. Happy to help with the tankini question.
The full size range and product photos (including any back or detail shots) live on the product page itself, so that's the quickest place to check what's available in your size. If you can share the product link or the exact name of the tankini you're looking at, I'll happily take a look from my side too and let you know what we have.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 16:20, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Is it possible i can get the attached photos of the tankini in 5xl plz
On Mon 22 Jun 2026, 14:20 Fiona Swanton, <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
What the largest size ye do in the tankini
On Mon 22 Jun 2026, 14:18 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Hello,
Thank you for getting back to me, and I completely understand wanting this sorted quickly.
Before we go down the return route (which would mean posting the parcel back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5 business days for the refund to land once it arrives), I'd love to offer you something easier. We can give you 50% cashback straight back to your original payment method and you simply keep the item, no need to post anything anywhere. Many customers prefer this as it saves the trip to the post office and the return cost.
Would that work for you? If you'd still like to proceed either way, please could you share your order number, the item in question, and a quick note on the reason, so I can get things moving for you.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 07:08, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
No thank you a full refund please,
Fiona
On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
Before proceeding with a return, we would like to offer an alternative solution that may be more convenient for you.
Would you be interested in receiving a replacement item free of charge instead? You would be welcome to keep the current swimsuit, and we could arrange for a replacement in a different size to be sent to you.
In this case, we would only ask that you cover the shipping cost for the replacement item.
Please let us know if this would be a suitable option for you, and we will be happy to assist further.
Kind regards,
Marlow London Support
On Sun, Jun 21, 2026 at 11:19, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
I would like a full refund, Ill return it to you as its no use to me
Fiona
On Sat 20 Jun 2026, 23:24 , <support@marlow-london.com (mailto:support@marl
What about the attached photo in 5xl
Fiona
On Wed 24 Jun 2026, 01:28 , <support@marlow-london.com> wrote:
> Dear Fiona,
>
> Thank you for your reply.
>
> Unfortunately, the tankini shown in the photos is no longer available in
> size 5XL, and we are therefore unable to arrange that particular
> replacement item.
>
> However, we would be happy to offer you an alternative item instead. We
> have a wide range of swimwear still available, and you are welcome to
> choose another product from our Elegant Swimwear collection:
>
> https://marlow-london.com/collections/elegant-swimwear
>
> There are still many styles and sizes available, so please have a look and
> let us know which item you would prefer. We will then be happy to check
> availability and arrange the replacement for you.
>
> We look forward to hearing from you.
>
> Kind regards,
> Marlow London Support
>
>
>
>
> On Tue, Jun 23, 2026 at 16:13, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> If ye have the attached tankini in a 5xl ill take that one
>
> Fiona
>
> On Tue 23 Jun 2026, 14:10 , <support@marlow-london.com> wrote:
>
> Hi Fiona,
>
> Thanks for getting back to me. Happy to help with the tankini question.
>
> The full size range and product photos (including any back or detail
> shots) live on the product page itself, so that's the quickest place to
> check what's available in your size. If you can share the product link or
> the exact name of the tankini you're looking at, I'll happily take a look
> from my side too and let you know what we have.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
>
>
> On Mon, Jun 22, 2026 at 16:20, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> Is it possible i can get the attached photos of the tankini in 5xl plz
>
> On Mon 22 Jun 2026, 14:20 Fiona Swanton, <fionaswanton30@gmail.com> wrote:
>
> What the largest size ye do in the tankini
>
> On Mon 22 Jun 2026, 14:18 , <support@marlow-london.com> wrote:
>
> Hello,
>
> Thank you for getting back to me, and I completely understand wanting this
> sorted quickly.
>
> Before we go down the return route (which would mean posting the parcel
> back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5
> business days for the refund to land once it arrives), I'd love to offer
> you something easier. We can give you 50% cashback straight back to your
> original payment method and you simply keep the item, no need to post
> anything anywhere. Many customers prefer this as it saves the trip to the
> post office and the return cost.
>
> Would that work for you? If you'd still like to proceed either way, please
> could you share your order number, the item in question, and a quick note
> on the reason, so I can get things moving for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
>
>
> On Mon, Jun 22, 2026 at 07:08, Fiona Swanton <fionaswanton30@gmail.com>
> wrote:
>
> No thank you a full refund please,
>
> Fiona
>
> On Sun 21 Jun 2026, 23:51 , <support@marlow-london.com> wrote:
>
> Dear Fiona,
>
> Thank you for your reply.
>
> Before proceeding with a return, we would like to offer an alternative
> solution that may be more convenient for you.
>
> Would you be interested in receiving a replacement item free of charge
> instead? You would be welcome to keep the current swimsuit, and we could
> arrange for a replacement in a different size to be sent to you.
>
> In this case, we would only ask that you cover the shipping cost fo
Dear Fiona,
Thank you for your reply.
We are very sorry, but unfortunately this swimsuit is also no longer available in size 5XL. Due to the high demand for our swimwear collection, stock has been selling out quickly and we are currently very limited in the larger sizes.
We sincerely apologise for the disappointment and appreciate your patience throughout this process.
As an alternative, you are very welcome to choose any item of similar value from one of the following collections instead:
Classic Tote Collection:
https://marlow-london.com/collections/the-classic-tote-collection
Bags Collection:
https://marlow-london.com/collections/bags
Footwear Collection:
https://marlow-london.com/collections/footwear
Please have a look and let us know which item you would like. We will be happy to arrange the replacement for you.
Once again, we sincerely apologise for the inconvenience and thank you for your understanding.
Kind regards,
Marlow London Support
On Wed, Jun 24, 2026 at 07:41, Fiona Swanton <fionaswanton30@gmail.com> wrote:
What about the attached photo in 5xl
Fiona
On Wed 24 Jun 2026, 01:28 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Dear Fiona,
Thank you for your reply.
Unfortunately, the tankini shown in the photos is no longer available in size 5XL, and we are therefore unable to arrange that particular replacement item.
However, we would be happy to offer you an alternative item instead. We have a wide range of swimwear still available, and you are welcome to choose another product from our Elegant Swimwear collection:
https://marlow-london.com/collections/elegant-swimwear (https://marlow-london.com/collections/elegant-swimwear)
There are still many styles and sizes available, so please have a look and let us know which item you would prefer. We will then be happy to check availability and arrange the replacement for you.
We look forward to hearing from you.
Kind regards,
Marlow London Support
On Tue, Jun 23, 2026 at 16:13, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
If ye have the attached tankini in a 5xl ill take that one
Fiona
On Tue 23 Jun 2026, 14:10 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Hi Fiona,
Thanks for getting back to me. Happy to help with the tankini question.
The full size range and product photos (including any back or detail shots) live on the product page itself, so that's the quickest place to check what's available in your size. If you can share the product link or the exact name of the tankini you're looking at, I'll happily take a look from my side too and let you know what we have.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 16:20, Fiona Swanton <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
Is it possible i can get the attached photos of the tankini in 5xl plz
On Mon 22 Jun 2026, 14:20 Fiona Swanton, <fionaswanton30@gmail.com (mailto:fionaswanton30@gmail.com)> wrote:
What the largest size ye do in the tankini
On Mon 22 Jun 2026, 14:18 , <support@marlow-london.com (mailto:support@marlow-london.com)> wrote:
Hello,
Thank you for getting back to me, and I completely understand wanting this sorted quickly.
Before we go down the return route (which would mean posting the parcel back to our supplier in Asia at a cost of £19.95, plus waiting 3 to 5 business days for the refund to land once it arrives), I'd love to offer you something easier. We can give you 50% cashback straight back to your original payment method and you simply keep the item, no need to post anything anywhere. Many customers prefer this as it saves the trip to the post office and the return cost.
Would that work for you? If you'd still like to proceed either way, please could you share your order number, th