Case #766 — Marlow London

vickylouisetaylor@gmail.com · order 2195 · state imported · label none yet · rung 0

Facts

Subject

Where is my order?

Thread status

open

SLA due

not set

Opened

2026-07-23 06:58:27

Closed

—

Last updated

2026-08-14 19:30:08

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Latest draft

from decision #1365 · action=reply · 2026-07-23 06:58:46 · dry-run

Hi Vicky, Thanks for reaching out! Good news, order 2195 is on its way. I've just checked your tracking directly, and it shows your shipment has arrived at a facility and been measured, which is a normal part of it moving through the network towards you. Based on where it currently stands, we estimate delivery within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979302991CN If it hasn't moved on after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain post-ship WISMO with real tracking and no complaint, deadline, or other request - qualifies for shipped_wismo auto-send.

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Full thread

in vickylouisetaylor@gmail.com → support@marlow-london.com customer 2026-07-23 06:58:27

To whom it may concern, Could you please tell me when I can expect my order? Details attached. Thank you Vicky Taylor [INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/76CFBCDA-0356-4B0E-BDE0-D99604FF51A9_gmail.com/0-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]

out support@marlow-london.com → vickylouisetaylor@gmail.com tool 2026-07-23 10:49:15