Case #771 — Marlow London
angelapaul78@googlemail.com · order 2622 · state imported · label none yet · rung 0
Facts
A quick update on your order #2622
open
not set
2026-07-23 09:07:23
—
2026-08-14 19:30:08
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Latest draft
from decision #1375 · action=reply · 2026-07-23 09:07:55 · dry-run
Hi Angela,
Thank you for letting us know, and I completely understand wanting this sorted before you head off.
I have just checked order 2622, and right now it is at the information received stage with our courier, which means it is registered and being prepared for its journey. Our current estimate for parcels at this stage is around 7 to 12 days, so there is a real chance it could arrive while you are away between now and the 3rd of August.
I am sorry to say we are not able to set an exact delivery date with the courier ourselves once it is moving, delivery timing from that point is managed directly by them. What I would suggest is keeping an eye on the tracking link below, and once it shows as out for delivery, you should be able to contact the courier directly with the tracking number to arrange a safe place to leave it, a neighbour drop off, or to hold it for collection or redelivery once you are back.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701372835
I am sorry for any inconvenience this causes, and please do let me know if there is anything else I can help with.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is asking us to control the exact delivery date, which we cannot do ourselves, so I gave the honest tracking status and suggested contacting the courier directly once it is out for delivery; not auto-sending since this has personal trip context outside the standard shipped-WISMO shape.
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Full thread
Dear sirs,
Thank you for your email and update.
I note the delay- can we arrange for the bag to be delivered week
commencing 3rd August please as we will now be away from Sunday until 3rd
August.
I look forward to hearing from you.
Kind regards
Angela
On Thu, 23 Jul 2026 at 10:00, <support@marlow-london.com> wrote:
> Hi Miss,
>
> I wanted to reach out to you myself rather than leave you wondering.
> Because of some internal delays on our end and higher-than-usual demand,
> your order is taking a little longer to reach you than we'd like - and I'm
> sorry about that.
>
> Here's exactly where it is right now: it's been booked in with the carrier
> and is preparing to move. Based on where it is, expected arrival is about 7
> to 12 days.
>
> You can follow it live here any time:
> https://marlow-london.com/apps/parcelpanel?nums=YT2620100701372835
>
> As a genuine apology for the wait, here's £15 off your next order - just
> use code STORECREDIT15 at checkout.
>
> Thank you so much for your patience - it's on its way, and we're keeping
> an eye on it from our side.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Angela,
Thank you for letting us know, and I completely understand wanting this sorted before you head off.
I have just checked order 2622, and right now it is at the information received stage with our courier, which means it is registered and being prepared for its journey. Our current estimate for parcels at this stage is around 7 to 12 days, so there is a real chance it could arrive while you are away between now and the 3rd of August.
I am sorry to say we are not able to set an exact delivery date with the courier ourselves once it is moving, delivery timing from that point is managed directly by them. What I would suggest is keeping an eye on the tracking link below, and once it shows as out for delivery, you should be able to contact the courier directly with the tracking number to arrange a safe place to leave it, a neighbour drop off, or to hold it for collection or redelivery once you are back.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701372835
I am sorry for any inconvenience this causes, and please do let me know if there is anything else I can help with.
Warm regards,
Anna
Customer Care Team
Marlow London