Case #772 — Marlow London
safa.rashid1@icloud.com · order 2454 · state imported · label none yet · rung 0
Facts
New customer message on 23 July 2026 at 10:17
open
not set
2026-07-23 09:17:32
—
2026-08-14 19:30:08
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Latest draft
from decision #1376 · action=reply · 2026-07-23 09:17:45 · dry-run
Hi there,
Good news, order 2454 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800700743364
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain post-ship WISMO with tracking stuck at information received, no complaint/anger/other request - matches the tracking-stuck-info-received exact-match rule and shipped_wismo auto-send class.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Safa Rashid
Email:
safa.rashid1@icloud.com
Body:
Hi is there any tracking number or anything to let me
know how long it will be be for my bag to arrive
Hi there,
Good news, order 2454 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800700743364
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London