Case #777 — Marlow London
amyjw27@outlook.com · order 2479 · state imported · label none yet · rung 0
Facts
Order #2479
open
not set
2026-07-23 09:52:23
—
2026-08-14 19:30:08
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Latest draft
from decision #1384 · action=reply · 2026-07-23 09:52:48 · dry-run
Hi there,
Good news, order 2479 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800706920438
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Matches the tracking-stuck-info-received exact-match rule (fulfilled order, tracking still at Info Received, plain WISMO question, no complaint/anger/refund ask) - sent verbatim with order number and real tracking link filled in.
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Full thread
Hi, I ordered a black longchamp bag last Friday and have had no update other than an order confirmation. When I rang earlier this morning to enquire about shipping times I was told 3-7 days. I am just wondering when my order will be send as the money has left my bank account.
Thanks, Amy Warneford
Hi there,
Good news, order 2479 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800706920438
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London