Case #778 — Marlow London
simonsmith68@yahoo.co.uk · order 2334 · state imported · label none yet · rung 0
Facts
New customer message on 23 July 2026 at 11:19
open
not set
2026-07-23 10:20:07
—
2026-08-14 19:30:08
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Latest draft
from decision #1387 · action=reply · 2026-07-23 10:20:26 · dry-run
Hi Simon,
Thanks for reaching out, and for your patience while your order has been on its way.
Good news, I've just checked your tracking directly, and I can see it has cleared import customs and is now making its way to you. Since it's now getting close to home, I would expect it to arrive within the next few days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700307030
If it hasn't arrived within the next week or so, just let me know and I will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain shipped WISMO with real tracking already cleared import customs near destination; no complaint, emotion, or other request, so it qualifies for shipped_wismo auto-send with a shortened arrival window and no code.
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
SIMON SMITH
Email:
simonsmith68@yahoo.co.uk
Body:
Hi
Order number #2334 was placed on WED 15-July but has not yet been
delivered, could you provide a progress update and expected
delivery date please.
Thanks, Simon
Hi Simon,
Thanks for reaching out, and for your patience while your order has been on its way.
Good news, I've just checked your tracking directly, and I can see it has cleared import customs and is now making its way to you. Since it's now getting close to home, I would expect it to arrive within the next few days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700307030
If it hasn't arrived within the next week or so, just let me know and I will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London